This hotel tried to rip us off. The staff at this hotel must be the WORST and RUDEST staff I have EVER met!
We arrived to check in to the Quadruple room that we had booked and were told that it was not available! Instead, we were told we could either:
a) Take two double rooms and pay an extra €60 per room per night!
b) Leave and forfeit the €220 per night we had already agreed to pay!
I pointed out that this was unfair, as we clearly had a booking for a Quadruple room (it is was printed on my copy and theirs!) and therefore should not be made to pay any more, given that it was their mistake. The manageress became hostile, rude, dismissive, snotty and aggressive in her response to that. She offered no valid reason why the room we had pre-booked was not available (indeed, she admitted she had already sold it, despite us getting there before check in opened!!) and refused to accept that the booking contract was valid.
I paid the extra money (I had little choice as I had 3 others with me!), but contacted Booking.com as soon as I got access to their wi-fi (which was only available at reception). Booking.com tried to talk to her and she suddenly decided she would put an act on, pretending she couldn't speak English! She then cut my wi-fi off (!) and waived me away.
When I got home, Booking.com said they would refund the money as they agreed that the hotel had acted totally inappropriately. For that, I am very grateful.
As for the hotel, I wish I could warn you off them more strongly!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, TripOnline SA and Odigeo so you can book your Hotel Bracciotti reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.