Contemporary hotel with some nice furnishings, but turned out to be worst hotel stay across Italy over 2.5 weeks. Stayed in mid-June with moderate temperatures. Hotel wouldn't turn on air conditioning due to milder temperatures. Didn't have sea-side room. Couldn't get a good nights sleep (over 3 nights) since room faced busy street (Via C. Colombo). Had to keep heavy (almost industrialized) sliding glass door closed to block out constant noise from street (scooters, motorcycles and tour buses) - even at 3am. With door closed, room became uncomfortably warm. Talked with front desk - since air temp was cool, they wouldn't turn on A/C. Catch 22 - don't sleep due to heat or noise. This ruined our experience.
Room was nicely decorated, but bathroom was poorly maintained. Heated towel rack was leaking water when we checked in so towels were wet and water was pooling on floor. Tiles were already cracked and mold was building up in grout. Shower is designed so it's near impossible to not get bathroom floor very wet. New sink and bath were already looking bad. Also, no fan, so it was very uncomfortable.
Nice TV didn't work well - bad signal made it unusable.
Decent breakfast service - but food wasn't kept restocked for number of people going through.
15EUR taxi ride from Viareggio station - front desk helped arrange ride in nice Mercedes van.
Overall - holds potential since fairly new and good location within area, but service and maintenance lacking. Very disappointed - and very tired after staying there. Horrible nights sleep - and it really soured our opinion. We had no idea the room would be so loud.
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