There is a lot to like about UNA Hotel Versilia, but also some major deterrents. We requested via email, early check-in and were told the hotel was full and it wouldn’t be possible to check in until 2pm. We arrived at noon and were told the same upon arrival. When we returned shortly before 2, the room still wasn’t ready on a rainy Sunday morning-I doubt that there weren’t any rooms available and that management just enforces a no check in early policy except for their VIPs. Miraculously, right at 2pm our room was available.
The hotel’s location is a 5 minute walk to the beach and promenade, 12 minutes to where the major restaurants and beach bathing areas are. Fine, but not in the middle of the “action”.
No complaints regarding the room even though we were given a smaller room; no walk-in closet or sitting area. It did have a large balcony, modern, minimalistic style, nice amenities, bathrobe/slippers, but no coffee maker and a terrible lucent orange sink.
Major deterrents were the price gouging for the internet with a variety of choices all exorbitant-25euro/24 hours. I would have used the internet had it been reasonably priced, so they lost out on revenue. Also the lobby bar-10 euro for a small bottle of beer! We walked down the street for a nice aperitivo; 2 large beers, one small, lots of food for 10.50 euro. If the hotel wants bar sales it should be reasonably priced. Also attention to details-I joined my husband after he ordered a drink at the bar, no one ever came by to take my drink order. And why leave the service door open, so people sitting at the bar have a full view of this employee only area? These details are important.
My compliments to the chef-our dinner was excellent! The large table full of your choice of delicious appetizers is a real plus and enough for dinner alone, but my husband also ordered the mix meat grill/I order the fish-both excellent. The starter of meat/pasta was too heavy and too much food for a starter although good, I left most of it behind. Wines choices were good but high. Service was attentive without being obtrusive. Breakfast was also very good with a wide range of food; nearly everything you could ask for. My only complaint was lack of atmosphere- the dinning area just seemed like a big cafeteria, very boring and not the least bit elegant or appealing! However we had a very pleasant evening and it was the highlight of our stay.
Overall a very uneven stay which could be made much better with a few price adjustments and a better check in policy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 16, 2013
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I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Versilia, that will allow us to verify the quality of our services and to approach more and more to your expectations.
We have taken note of your opinion, the c/in time is at 2PM, due to clean all the rooms; the c/out time is setted at 11:00AM, time where the majority of our Clients leave the rooms; in UNA Hotels all the Clients are V.I.P..
It's a pleasure for us to give to the our Clients any rooms assigned that is ready before 2PM, because the clients stayed before left early; your room where a Classic one, as per your reservations, in our web site you can find a large selection of room types that UNA Hotel Versilia can offer you.
Our prices are aligned to the Versilia market for Room and for Food & Beverage, in reference to the standard of service we offer.
Our Company offers to our guests ADSL2 + 12 / 1 Mbps with at least 1 Mbps of guaranteed band. We have choosed to offer a good service even if it means paying a fee.
Anyway, in the Special Packages section of our website you could find various special offers that include the internet service.
Wishes to have you again our Guest, I send you my best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.