The hotel has a "kid's club" but it is not a kid friendly hotel. The restaurant is expensive and doesn't offer reasonable options for families. Our air conditioning was broken for 36 hours, the temperature was 86 degrees F and we were told repeatedly that we weren't being patient with the air cooling system. Finally, they admitted the AC was broken in many of the rooms. After losing 1 night of sleep, we were relocated at 10pm when my children were exhausted and needing to go to bed. There was no room staff on duty so we had to transfer our sheets and bedding ourselves. It might have been nice if someone had offered to help since we were obviously struggling with 2 half asleep children in pajamas. Without prompting, the night clerk said she would adjust our bill for the inconvenience. The following day, at check out, 1 reception clerk was buried in her computer, and the other was unforgivably rude, did not believe that the AC was broken, did not believe we had been relocated and, after recounting the entire story, reluctantly credited us the wireless fee and towel rental - totaling about $20. None of this really would have mattered if the 2 desk clerks were at all pleasant.
- Official Description (provided by the hotel):
- The Hotel Laguna Palace in GradoJust imagine the mystery of the sea, the power of suggestion of the surrounding the landscape that opens the soul, the romantic scenery that portrays Nature at its purest. Imagine the warmth and hospitality of the local townsfolk and the charm of an ancient city. Imagine fiery sunsets that fill the panoramic suites with magical light.Finally, imagine being able to recharge body and soul in a prestigious wellness centre. ... more less
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