After arriving at the hotel we had to walk a very large distance to our room. After seeing the room and the ash tray on the table (!),we decided we couldn't stay in a room that reeked of tobacco for the next 11days After complaining that other people on the tour had much better rooms, we were given the room allocated to our coach driver. At least this room was closer to the facilities. (Beware room 109. It is extremely small, never sees the sun and has very little view or balcony). It was noisy -being situated next to the kitchens and the delivery area. The next day we were shown 3 more rooms 2 of which were in the same remote area as the first room. One was damp with the paint work crumbling and they were both too far away. We were told that we would have to pay extra for another small room on another floor. After being upset for 5 days we decided to stay put in the coach drivers room. At first we were told we would have to pay extra to stay in that room. We tried our tour company in the UK and the local agent to get a better room -but to no avail. We were told that we should be grateful for the room we had because the hotel wouldn't charge us anymore.- I should think not! The hotel itself was in need of repair the walls outside were cracked and the concrete was coming away in more places than you could count. The picture on line must have been taken when the place was new. It's not like that now. The majority of the staff on reception are in urgent need of training in how to treat guests properly and make people feel welcome. After all we pay their wages.
Please note that the indoor pool, the beach and the gymnasium cost extra!
However there were some very good waiters working in the dining room who helped to make our stay more bearable. If only the hotel owner had kept up with the maintenance... I'm sure that it was a lovely hotel once ( as in the online photo) . As you can tell we will not be back. It should be 1 star not 4.
- Also Known As:
- Sant Alphio Garden Hotel Giardini Naxos
- Sant Alphio Garden Hotel And Spa
- Hotel Sant Alphio Garden
- Sant Alphio Garden Hotel
- Sant Alphio Garden
- Sant Alphio Garden Hotel & Spa Giardini Naxos, Sicily
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