stayed one week in June, 3 kids: 4 months/6 years/11years, and a large family wedding.
The hotel is clean and well maintained, large with many areas to spend time, and with a helpful friendly staff. Our room was a family room with large double, baby cot and 2 pull out beds, and still felt spacious, Beds were comfortable and bathroom was clean and had plenty of towels. Kettle and fridge great for making up baby bottles. The maids were really friendly and if they came when i was breast feeding the baby would happily come back later so as not to disturb her. Unfortunately the baby was ill the first couple of days and after a sleepless night we decided to book a second double room for me and her, the hotel staff were very helpful and chose one in a quieter area of the hotel and charged us a reduced rate, for the rest of the week. We stayed all inclusive and found that the food provided was fine for our needs, a slelction of pasta/risotto, many vegetable dishes, a meat/fish dish accompanied by roast potatoes (every night) a selection of desserts and always ice cream. Some of it was repetitive but there were always new things to try and the kids never went hungry. Franco and his team brought drinks to the table and cleared plates and food was replenished quickly and they were all willing to help with anything you needed. There were hundreds of germans but we found if you went in a little later ie after 8.30 for breakfast or dinner their numbers had thinned. I found having the baby was a great ice breaker and everyone from every nationality was courteous and friendly. The bar served alcohol, coffees, ice creams and granitas as well as croisants which the kids really enjoyed and Paulo was very happy to find some biscuits when they ran out. Both pools were cold, too cold for the baby (and me!) but the kids and hubby spent most of the day in there so that was no real problem. We never went to the beach as we couldnt be bothered with taking the bus so i cant comment on that. But everything you needed was at the hotel so we didn't feel we had missed out. The only negatives were they dont like you to hang out your swim towels on the balconies but we put them on the chairs instead so they werent hanging in view and the mosquitos were evil although they attacked me and not the kids for which i suppose i should be grateful. We had a relaxing week, we were well looked after and we would go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Mrs Emma,
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thank you very much for posting a nice review on trip advisor !
We are really happy to know that you enjoyed your stay with su and we also thank you for having praised our staff and our hotel !
We hope to welcome back soon again
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.