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“Excellent Experience” 5 of 5 stars
Review of Hilton Giardini Naxos

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Hilton Giardini Naxos
4.0 of 5 Hotel   |   Viale Jannuzzo 47, 98035 Giardini Naxos, Sicily, Italy   |  
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Ranked #6 of 38 Hotels in Giardini Naxos
Certificate of Excellence 2014
Walton on Thames
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
41 helpful votes 41 helpful votes
“Excellent Experience”
5 of 5 stars Reviewed October 2, 2013

Stayed two nights in September 2013 as part of a hectic 7 day tour of Sicily organised by Voyages Jules Verne. Fortunate to be allocated sea-facing split level bedroom; good-sized lounge, shower room and balcony on first level with bedroom and further bathroom above (both with TVs). All hotel's rooms have a balcony. Free bottled water in room each day. Free safe in room. Free Wi-Fi in lobby only. Plenty of seating on ground floor adjacent to lobby. Excellent buffet breakfast spread which we took in the sun on the terrace of the restaurant overlooking pool/sea. Good pool but swimming in sea from hotel's beach immediately in front of hotel more fun. Never got to the "Spa & Wellness Center", or worked out in the "24-hour fitness center". Enough good local restaurants. As we were only there two days and visiting Mount Etna and Taormina we didn't have time to fully explore the hotel but would be more than happy to visit again. Best hotel we experienced in Sicily by a long way.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
giovannimaccarrone, Manager at Hilton Giardini Naxos, responded to this review, October 24, 2013
Dear Mr Paul,

Thank you for staying at the Hilton Giardini Naxos and for sharing your positive experience.

We are thankful for your detailed feedback and very pleased to hear that you enjoyed your 2-day stay at our hotel.

Looking forward to welcome you back in the near future to show you also the rest of the hotel you did not have the time to see this time. I remain at your disposal for any further assistance.

Best regards,
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740 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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Albuquerque, NM
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 1, 2013

Great Staff, great room, comfortable bed with wonderful pillows. I had no issues with my English at the hotel (though I did take the time to learn the "basics" in Italian before our visit). The front desk staff was fabulous, the water, spa, and pool all very nice. Definitely a very-nice hotel in a cool little beach resort town.

Room Tip: Family Rooms are large and very nice
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
giovannimaccarrone, Manager at Hilton Giardini Naxos, responded to this review, October 24, 2013
Dear Sir,

Dear guest,

Thank you for staying at the Hilton Giardini Naxos and for sharing your compliments.

We are very happy about your feedback and will certainly share it with the rest of our staff.

Looking forward to welcome you back in Sicily in the near future. I remain at your disposal for any further assistance.

Best regards,
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A TripAdvisor Member
5 of 5 stars Reviewed October 1, 2013

As you can probably tell from the scores everything was absolutely perfect and we've already told the reception staff we will definitely be back. Hopefully when we book again we will be able to stay in the same room, fingers crossed.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
giovannimaccarrone, Manager at Hilton Giardini Naxos, responded to this review, October 24, 2013
Dear Madam or Sir,

Thank you for taking the time to publish your positive feedback on TripAdvisor.

We are very happy that you had a perfect holiday at the Hilton Giardini Naxos and are looking forward to your return.

Please do not hesitate to contact me in case of any assistance needed.

Best regards,
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Co Tipperary
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 30, 2013

Great hotel....great location...right on beach...near enough to town centre... & near enough to Taormina (taxi €23) ..good restaurants across the road...glad of choice to stay In Giardini rather than right in Taormina....had the best of both worlds .....!!
......true what they say about the Sicilians though,...no panic if a bus is late..food is late etc. just relax chill and enjoy the scenery/ company / wine etc...not a problem for us !!!

Room Tip: room with a view is a bonus !!
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
giovannimaccarrone, Manager at Hilton Giardini Naxos, responded to this review, October 24, 2013
Dear Madam,

Thank you for taking the time to write us your feedback. Guest comments are very important for us in order to improve our standards of services and products.

We are delighted that you enjoyed the location of our hotel and had a nice overall stay at the Hilton Giardini Naxos.

Should you plan to come back to Sicily for business or leisure in the future, please do not hesitate to contact me, I'll be glad to arrange all is needed for a very special sojourn at the Hilton Naxos again.

Best regards,
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Central New York
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 28, 2013

We had several issues where staff either speaks no english or acted like they didn't. This made travelling a little more difficult. My parents were given a room above the restaurant that did have a musty smell and because the hotel was booked they couldn't move their room. We had a corner balcony which was about 1/3 the size of all the other balcony rooms that we could see . . .. but we didn't plan to spend much time on it. Breakfast buffet was nice but eggs tasted powdered and potatoes were dry. Smoked salmon, fresh fruit and baked goods were all above average. LOVED the blood orange juice!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
giovannimaccarrone, Manager at Hilton Giardini Naxos, responded to this review, October 24, 2013
Dear Madam,

Thank you very much for choosing the Hilton Giardini Naxos. We appreciate the time spent evaluating your stay and we thank you for your constructive feedback.

We are happy to learn that you enjoyed our breakfast buffet, especially the blood orange juice, and we are considering the criticism about the eggs and potatoes in order to see if it can be improved.
We are also very sorry about the dissatisfaction regarding your rooms and the communication with our staff.

Please let me know if you are planning to come back to Sicily ,I'll be glad to arrange all is needed for a very special sojourn at the Hilton Naxos.

Sincerely,
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Budapest
Top Contributor
63 reviews 63 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 25, 2013

The staff has been very friendly, the room was nice with a stunning view on the sea. The bathroom was small and it was partially still the original, although they changed obviously the bath tub, the bassin, the bidet and the WC. The bed was very soft so we couldn't sleep very well, but it was still acceptable. We once tried the restaurant, but the offer was quite poor in comparision with the local small restaurants, price was ok.
The hotel decor probably was designed in the seventies and has never been changed. The rest rooms and the showers at the beach are rather reminding on a camping place somewhere in the former socialistic countries (although we never have been on such a place).
We expected a little bit more from a Hilton hotel. Considering the standard I would recommend the hotel director to think over the policy to charge guests with € 15 per day for sun beds and umbrella on the beach, since there are by far too less sun-beds at the pool.
Nonetheless I believe it is still a good place to stay and relax and probably it is one of the most beautiful places in Sicily to stay.
All the negative things I listed have been minor for us and did not really impact our good feelings. We would recommend this hotel to other guests, in case they are aware about the smaller lacks and can accept them.

Room Tip: You should in any case book a room with a sea view. Don't take a room to the street side
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
giovannimaccarrone, Manager at Hilton Giardini Naxos, responded to this review, October 24, 2013
Dear Sir,

Thank you very much for your staying at the Hilton Giardini Naxos and for your time reporting about your experience. We appreciate your positive and negative comments as they are very important for us in order to improve our standards of services and products.

We are happy to learn that you enjoyed your stay with us, but at the same time very sorry that we did not completely fulfill your expectations of a Hilton Hotel. Please be assured that we take every of your aspect into consideration for improvement and increasing guest satisfaction.
We want to thank you for your recommendation and are looking forward to welcome you back in Sicily. I’ll be glad to arrange all is needed for a very special sojourn at the Hilton Naxos again

Best regards,
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Dartford
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 21, 2013

Upon arrival we were warmly greeted by Linda,the receptionist, who was helpful, welcoming and utterly professional.
The reception area was immaculate bright and airy.
The room was excellent, however Mrs C wasn't happy with the room's view.
We had booked a standard room so a sea view was not included.
Linda, remedied this immediately. Yes we had to pay a bit extra, but that's fine as it's their policy.
The pool area was exceptional, clean, clear water. excellent loungers and parasols.
this was all free. They charge for the use of the beach, which i hope they see sense?
I'd give this hotel 10 out of ten and will be returning as soon as i can.

Room Tip: pay for the room with a view its so worth it.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
giovannimaccarrone, Manager at Hilton Giardini Naxos, responded to this review, October 24, 2013
Dear Sir,

Thank you very much for your review on TripAdvisor. Guest feedbacks are very important for us in order to improve our standards of services and products.

We are very happy to read that you were feeling in paradise during your holiday at the Hilton Giardini Naxos and want to thank you for being evaluated with the maximum score.

Looking forward to your sojourn in Sicilia, happy to prepare a room with sea view for you. Please do not hesitate to contact me.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Giardini Naxos

Address: Viale Jannuzzo 47, 98035 Giardini Naxos, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Messina > Giardini Naxos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Giardini Naxos
#3 On the Beach Hotel in Giardini Naxos
#3 Family Hotel in Giardini Naxos
#5 Romantic Hotel in Giardini Naxos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Giardini Naxos 4*
Number of rooms: 296
Reservation Options:
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Also Known As:
Hilton Giardini Naxos Hotel Giardini Naxos
Hilton Giardini Naxos Sicily

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