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“Tell the truth!” 3 of 5 stars
Review of Hilton Giardini Naxos

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Hilton Giardini Naxos
4.0 of 5 Hotel   |   Viale Jannuzzo 47, 98035 Giardini Naxos, Sicily, Italy   |  
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Ranked #9 of 38 Hotels in Giardini Naxos
Certificate of Excellence
La Canada Flintridge, California
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Tell the truth!”
3 of 5 stars Reviewed July 11, 2013

We stayed at the Hilton Giardina Naxos for three nights with a Central Holidays tour group in late June. The hotel is not in a particularly nice area; I would highly recommend staying in Taormina rather than Giardini Naxos. The rooms are clean and pleasant enough, but know that if you are with a tour you will most likely get a view of a wall or garbage cans! Our big issue while we were there was that the air conditioning wasn't working and the rooms were very warm. Several of our group talked to the front desk and were told repeatedly that it was being worked on or that it was fixed. A maintenance man stood up on a ladder and waved his hand in front of the vent and said, "It's OK!" It was not OK. It turns-out that the front desk controls the room temperature and if you leave your sliding glass door open for air, the air conditioner won't work at all. If the hotel employees had just told us the truth and apologized, it would have made all the difference.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
giovanni m, Guest Relations Manager at Hilton Giardini Naxos, responded to this review, September 5, 2013
Dear guest,

Thank you very much for taking time to complete our survey. Customer feed backs are very important for us in order to improve our standards of services and products.

We are sorry that you did not enjoy the location of our hotel. Furthermore, we apologize for the inconvenience regarding the room air-conditioning system. We are trying to find a solution for this problem in the future. Additionally we assure you that all our employees will be informed about all further decisions.

Looking forward to welcome you again in the near future at the Hilton Naxos and have the pleasure to make you feel comfortable. I remain at your disposal for any further assistance.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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880 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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Saint Joseph, Michigan, United States
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 8, 2013

A truly terrific 3 day stay! Warm, welcoming, beautiful hotel and beach, couldn't ask for anything else! The only mistake you could make would be to not stay long enough! We stayed in Italy for three weeks, at multiple hotels, and this was one of the best ones.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
giovanni m, Guest Relations Manager at Hilton Giardini Naxos, responded to this review, September 5, 2013
Dear guest,

Thank you very much for staying at the Hilton Giardini Naxos and for your kind feedback.
We are happy that you enjoyed your three day stay with us and for evaluating us on TripAdvisor.
If you are planning to come back to Sicily for business or leisure, please do not hesitate to contact me, I'll be glad to arrange all is needed for a very special sojourn at the Hilton Naxos again.

Best regards,
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Switzerland
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 8, 2013

Stayed at the hilton Giardini Naxos for 4 days and throughly enjoyed my stay. Other than the fantastic seaview from my spacious room, the nice pool area and great spa facilities, it was the attentiveness and friendliness of the staff that made my stay truly special. Very good location to base to travel around Sicily, highly recommend this hotel for business or leisure.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
giovanni m, Guest Relations Manager at Hilton Giardini Naxos, responded to this review, September 5, 2013
Dear guest,

Thank you very much for taking the time to share your experience regarding your stay at our hotel.

We are very happy to be evaluated with the highest possible number of suns. Customer feedback means a lot to us in order to improve and maintain the quality of our standards.

If you are planning to come back to Sicily for business or leisure, please do not hesitate to contact me, I'll be glad to arrange all is needed for a very special sojourn at the Hilton Naxos again.

Best regards,
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Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 6, 2013 via mobile

It did not start out that way. I made reservations for my family through the Hilton Diamond desk and was assured we would have connecting rooms. Well.....we got to the hotel at 2:30 pm yesterday and of course there we no one to be had (mind u there are only four of them in the whole hotel).

Here is the where it got much better. First - I have to say that without Alessandra and her commitment to solving the problem we would have been stuck. So she deserves 98% of the credit and if you have a problem at the hotel she seems to be the one who can solve them! We have been upgraded to a corner suite where we have enough room for us and the kids. Being a Hilton Diamond member, I am happy again.

For the facilities - they are excellent. The breakfast is good and there are plenty of restaurants within walking distance. The beach is pebbles which is normal for this part of the coast. There are always plenty of chairs at the beach but the pool is popular so get there early. Here is something I respect - they don't tolerate people "saving chairs" so stay in it or round it or you lose it!

Looking forward to the next four days! Again , Alessandra is fantastic and she has made our stay!!! Somebody please promote her!!!!

David Hilderbrand

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
giovanni m, Guest Relations Manager at Hilton Giardini Naxos, responded to this review, September 5, 2013
Dear David,

Thank you very much for taking time to share your experience on TripAdvisor. Guest's feed backs are very important for us in order to improve our standards of services and products.

We are happy to learn that you enjoyed your stay with us and thank you for your special praise for Alessandra – of course she will be informed about your thankful comment.

If you are planning to come back to Sicily for business or leisure, please do not hesitate to contact me , I'll be glad to arrange all is needed for a very special sojourn at the Hilton Naxos again.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida, United States
1 review
5 of 5 stars Reviewed July 3, 2013

From the moment we walked in to the hotel to check out, this hotel was 5 stars. The front desk was extremely helpful, the restaurants wonderful and the view that made for a relaxing and memoriable place.

We never wanted for anything.

We felt like we were in a hotel that would cost three times as much.

This hotel is convenient to a lot of other locations.

Wonderful restaurants located across from the Hilton along with a grocery store and retail stores.

Room Tip: Difficult to find. If driving, call to get directions. The hotel is not marked within the street s...
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wexford, Ireland
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 2, 2013

We booked a seaview room and were not disappointed. The room was huge with ample storage space and a lovely view. There was a large safe and also robe and slippers included. The fridge has plenty of room for your own supplies and there is an ice machine on each floor. Toiletries include conditioner which is greatly needed after a day in the pool/sea. There was a free English movie channel which was great and also about 3/4 English news channels, including BBC, CNN and Fox.

Like the other comments here I was disappointed with having to get up at 8.30 each morning to secure a spot by the pool. One day we did not get a bed and had to pay €15 for the 2 of us to have beds on the beach. If this happened each of the 10 days we were there, that would've added €150 to our bill, which is excessive. The hotel misses a complete trick with the poor bar they have down by the beach (this is beside where you get your free towels everyday). A coffee is €2 and a can of beer is €4 for local beer and €5 for a bottle of Heineken. The bar in the lobby is the same and was never busy when we were there. Hence, at lunchtime and dinnertime all the guests seem to head across the road to the 5/6 restaurants which are a cheaper alternative. Pizzas start from €5 and a litre of house white €8. You can also choose from delicious pastas and fresh fish. Antonio in Cafe O' Neil was particularly friendly.

There is a supermarket on the opposite side of the road from the hotel - come out of hotel and turn right continue up past the Euromarket and cross the junction and you will see it at the next corner - it is underground. Here you can buy fresh fruit, bread, delicious cheese, wine etc.

We did the day trip to Panarea and Stromboli - €90 per person. The day starts at 9.30 and you get back to the hotel at 01.00 but it was a lovely day. Explosions on Stromboli every 20 minutes worth seeing.

We got the bus from Catania airport to the hotel (approx 55mins - €7.90) The stop is called Recanati and is just around the corner from the hotel. This is the same bus stop for taking the bus up to Taormina which runs every hour (€2 approx). I walked to Taormina one day - it is about 5 miles and takes 1 hour 20 (uphill).

You won't regret a holiday here and this hotel is one of the best I've stayed in.

Room Tip: Choose a seaview - it's worth it
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
4 of 5 stars Reviewed June 25, 2013

Extremely well situated, convenient, excellent service, really comfortable. Decoration a little kitch but we get used to. Breakfast location excellent and buffet well done eventhough they should be more aware and speedy for the refill of it as TOO SLOW but the rest great value for money...

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Giardini Naxos

Address: Viale Jannuzzo 47, 98035 Giardini Naxos, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Messina > Giardini Naxos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Giardini Naxos
#5 Romantic Hotel in Giardini Naxos
#5 On the Beach Hotel in Giardini Naxos
#7 Family Hotel in Giardini Naxos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Giardini Naxos 4*
Number of rooms: 296
Reservation Options:
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Also Known As:
Hilton Giardini Naxos Hotel Giardini Naxos
Hilton Giardini Naxos Sicily

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