We chose the Hotel Monte Baldo because of the good reports on TripAdvisor. However we were very disappointed with the hotel. Our holiday on Lake Garda was wonderful, with the exception of the Hotel Monte Baldo.
Among our problems were arriving at 10 pm in the evening and finding no-one on reception. We eventually located someone in the kitchen who had limited English and intimated that we were too late for any food. Our tour rep said that each hotel had their own arrangements for the evening meal we had paid for – clearly this hotel had no arrangements.
We had paid for half board so were looking forward to our nightly evening meal. This had to be taken on the lakeside – which might sound very romantic, but not when the wind is blowing! We had brought with us smart/casual clothes to wear in the evening, but we had to resort to jumpers and trousers to keep warm. So no relaxing romantic meals for us! Few other guests made an effort to look smart and we even had dogs lying around the tables during our meal. (The hotel said they were not allowed in the dining area but they were clearly there) As it was getting dark just after 8 pm (and the dinner slot was 7.30 – 8.30) it was inevitable that darkness would fall during the evening meal. One evening we ordered fish, which was on the menu every night. We had already realised that the fish fillets contained bones, so this particular evening we were expected to eat fish, with bones, in the dark. We asked for a candle, which some of the guests had, and one was brought to our table, but not lighted – the waitress said she didn’t have a light, and we weren’t smokers so we continued in the dark! In the end we had to resort to asking another guest for a light.
We felt that being British was a drawback. It seemed that the Germans were the majority nation by far in the hotel and they appeared to receive much better service than we did. We almost felt that the waiters were avoiding our table because none of them spoke any English, although we did our best to speak a little Italian. A smile would have gone a long way to make us feel welcome – sadly we didn’t see any smiles.
The sunbeds on the deck by the lake were always ‘bagged’ early by guests putting their towels on them although when we looked there were never any people lying on the sunbeds.
There were many others ‘gripes’ but one that stands out was that on the last day we went down to settle up our bill at ten minutes to 8 in the morning. We were told that Reception was closed and it would open at 8 am! The person suggested we come back later as the bill had not been prepared in spite of a recommendation that we pay the previous evening. Surely a couple of minutes doesn’t make that much difference when you want to pay your bill?
We would say that the cleanliness of the rooms and the quality if the food was very good, although the room decor and furniture was a little tired.
Our holiday on Lake Garda was good, despite the efforts of the staff at the Molte Baldo Hotel. We would never go back there as they seem unfriendly and unhelpful.
- Also Known As:
- Monte Baldo Hotel
- Hotel Monte Baldo e Villa Acquarone Lake Garda/Gardone Riviera, Italy
- Official Description (provided by the hotel):
- The hotel Monte Baldo with its annexed historic villa Acquarone, is set in a lush green park directly on the lake. It has its own equipped beach, private boat moorings, swimming-pool and an interior car park. Its 40 rooms have en-suite bathroom, balcony, telephone and satellite TV. Wireless zone, buffet breakfast, lunch and dinner are served on the lakeside terrace restaurant. The town centre, tourist port and tennis courts are just 300 meters away. ... more less
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