We are just back (September 2012) from a week at the Savoy Palace, and our overall experience was quite satisfactory... we had a good holiday.
The location of this hotel is a 15minute walk from the town centre, either along the main (busy) road or along the lake edge which is very pleasant (watch out for mad cyclists).
Our room had a lake view, and was on the 5th floor (extra cost). It was very well appointed and the huge bed was probably the most comfortable hotel bed we have ever had. The bathroom had a jacuzzi (didn't work) and a broken shower screen. The room was made up every day very nicely.
The reception staff were very helpfull and efficient, if rather unsmiling. They had maps, bus and ferry timetables which they gave out freely... if only they could be a little more amiable !
We didn't have time to use the pools, but they certainly looked very nice and clean, as did the rest of the hotal and grounds.
We had no problem with the lifts.
The dining room was perfectly pleasant. We were allocated a table to use at the beginning of our holiday and were lucky to have nice people to talk to on either side. This was important because the service was really poor and we sometimes waited 20 minutes for course dishes to be cleared away and the next course served. The waiters were indifferent (to put it mildly) and only showed any interest on the last night, when they went into Basil Fawlty grovelling mode in the hope of a tip (not given !).
We found the food to be very good overall. We certainly never went hungry, and the evening meal was 4 or 5 courses which was nicely presented and nicely cooked... such a shame about the lousy waiter service !
Overall, we enjoyed our stay at this hotel and would go there again. If the management ever gets round to reading this, I hope they gee up the staff to be more efficient and friendly which could lift this hotel from "Average +" to Excellent".
- Also Known As:
- Savoy Palace Hotel
- Savoy Palace Gardone Riviera
- Hotel Savoy Palace Lake Garda/Gardone Riviera, Italy
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