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Grand Hotel Gardone Riviera: Traveler Reviews


Grand Hotel Gardone Riviera
Via Zanardelli 84, Gardone Riviera 25083, Italy
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Traveler Reviews

90% Recommend
4.5 of 5 stars 73 reviews
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Make sure you check your bill

Grand Hotel Gardone Riviera

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1 of 5 stars
A TripAdvisor Member
Cork, Ireland
Jul 19, 2005
14/17 found this review helpful

Absolutely disgusted with the way we were treated.

We paid for 2 adults to go half board for 2 weeks ( a tidy sum in itself) and took along our daughter (10 months old) for free, as with all hotels. At dinner on the first night we asked for a BABY portion of pasta, which consisted of about 10-15 pieces of penne and some tamato sauce. they also brought out 3 pieces of melon (of which she could only eat one). Although we were asked to sign for wine, water and any additional food from the A La Carte menu, we were never asked to sign for the baby food, or even given an indication that there was a cost. had there been so we would have fed her elsewhere, or fed her off our own plates (there was a free dessert buffet after all).

When we came to pay the bill (expecting to have the wine and water costs) we got a nasty suprise, 14 x €25. Apparently the manager had 'decided' that the baby portions should be charged at €25 a time. Now I've never met a baby yet that could eat €25 of food (unless they were eating caviar), but it is not so much the amount of the charge, but the fact we were never told about it that really annoyed me.

On making a complaint to the receptionistwe were told that the waiters had not informed us of the charge because 'it is not beautiful for the waiters to talk of money around the food!' - presumably charging €350 for a 10 month old baby is beautiful!.

I have written to the hotel requesting a full refund and will update this review if I get satisfaction, until then be warned!

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2005
  • Member since July 19, 2005
  • I recommend this hotel for Older travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $311 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Lovely, friendly hotel

Grand Hotel Gardone Riviera

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5 of 5 stars
A TripAdvisor Member
Sussex, UK
Jul 9, 2005
8/8 found this review helpful

A very comfortable hotel with a slightly elderly clientele. All the staff were sunny and friendly. We had booked a superior room and were surprised to be given one in which we couldn't open the wardrobe door without moving the bed, it was so cramped. The next day we were given a larger room, no fuss made. Both rooms had wonderful views of the lake and we loved eating the delicious food just by the water.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $311 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Bella Fabuloso!

Grand Hotel Gardone Riviera

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5 of 5 stars
nitzi1944 3 contributions
Kings Park, N.Y.
Jul 2, 2005
8/8 found this review helpful

I was taken here as a post 60th Birthday trip by my cousins in Germany who always come here. What a gem! The room was giantic with the best ammenities and the most magnificant terrace overlooking the lake. This is worth it. The staff was wonderful. Americans have not discovered this place and I hope it stays that way. I met many interesting people from Germany, Austria and Switzerland. This is where they get most of their guests. I can't wait to return. Maybe they will take credit cards the next time. Bring lots of cash but worth the price. We went on boat trips to the nearby towns. A great retreat and what a way to spend a birthday.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2004
  • Member since July 02, 2005
  • I recommend this hotel for An amazing honeymoon, Older travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $311 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Wonderful position - but in quiet resort

Grand Hotel Gardone Riviera

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4 of 5 stars
A TripAdvisor Member
Cheltenham
Jun 26, 2005
12/12 found this review helpful

We recently returned from Italy after staying 5 nights at the Grand Hotel. I fully agree with many reviews describing the magnificent position of this hotel overlooking the lake, and having an 'Old Colonial' feel to the place. It was quite 'Grand' as the name implies but needs a bit of refurbishing in places.
We had a Junior Suite on the 3rd floor which was large, had a huge bathroom and two small balconies. There was plenty of wardrobe and drawer space and a useful safe and mini-bar. One disadvantage was the distance from the dining area and reception, but the view over the lake was beautiful. The hotel staff both at reception and in the restaurant were mostly very helpful.
On the negative side some of the food was not, in my view up to the standard of a hotel of this quality. The vegetables were usually fried but there was green salad to compensate. We usually dined quite late and often missed out on some of the desserts. Coffee was not included.
The other downside for me was the guy in the lounge singing and playing keyboard/piano. His repetoire didn't change during our stay.
Finally a word of caution, this hotel is in a very small resort with only a few shops and restaurants. Unless you have a car, (we didn't), to travel anywhere larger means boat or public bus, and these finish operating quite early.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2005
  • Member since March 16, 2004
  • I recommend this hotel for Older travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $311 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Five star service at beautiful hotel

Grand Hotel Gardone Riviera

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5 of 5 stars
JessandDan 2 contributions
UK
Jun 19, 2005
11/11 found this review helpful

We stayed at the Grand Hotel Gardone for 11 nights in May 2005 and thought it was among the best we've stayed in. The service was second to none. The location is fabulous as previous reviewers have said - right next to the boat jetty. Gardone itself is fairly quiet but that is what we were expecting.

The only downside is that towards the end of our stay several children arrived at the hotel with their parents and monopolised the swimming pool and jacuzzi. They were only being playful but were too noisy for the older guests and spoilt their leisurely swimming sessions. We would advise that you avoid the school holidays. Although the hotel is completely unsuitable for children it is inevitable that some parents will still take them.

The food was very good, breakfast on the terrace was superb with glorious views over the tranquil lake. Dinner was waiter service for starters and main course with self service desserts to die for. Wine was a little too expensive in our opinion for house white or red and didn't think it was appropriate to have to pay for water either but all in all would not hesitate to recommend the Grand.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2005
  • Member since July 08, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Older travelers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $311 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Grand Hotel Gardone Riviera Also Known As

Address: Via Zanardelli 84, Gardone Riviera 25083, Italy