Before my wife and I even stayed at this hotel, we had a nasty nasty experience - the management was extremely rude and arrogant. The reservationist insisted that we send her a fax with our credit card number in spite of us explaining that this was impossible as we were traveling in Verona and had no access to a fax. We offered her our credit card number and she still was uncompromising and said that we should send her a fax from our hotel. Eventually, she accepted the number on the phone and made the reservation.
The next day, when we called to confirm our reservation and to explain our difficulties, an arrogant lady answered the phone and told us that we didn't have to come. When we persisted in stating that we were coming but were disappointed with their unpleasant communication to us, she put the phone down. When we tried to call again, she kept clicking the phone off on us. And eventually, when she did answer the phone, she told us that we no longer had our reservation and she had given it to another person!
It turns out that this lady is a member of the owner's family! It was appalling to us that she behaved like this even before we checked in. After all, this is a Relais et Chateaux property - we have stayed in several hundred of these around the world and never experienced this approach before..
We would strongly recommend you take into consideration our experience before you even think of making a reservation to this hotel!
- Also Known As:
- Villa Fiordaliso Hotel
- Villa Fiordaliso Hotel Gardone Riviera
- Villa Fiordaliso Lake Garda/Gardone Riviera, Italy
- Reservation Options:
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