The hotel was good for the price and the staff were very friendly and helpful, even though the food was a little doubtful at times. Rooms were clean and a minor problem with a lock was fixed promptly. The pool was clean with plenty of sun loungers, although the road noise could be a little irritating at times.
However, the transfer arrangements provided by Holidaysbooked.com were appaling! The journey to the hotel was hair raising including driver using mobile phone at 140kph and taking his other hand of the wheel to make gestures, overtaking on the wrong side on the motorway and following dangerously close to other cars.
If that trip wasn't bad enough, the return was worse. We were collected at 6.30 am and after a while I realised that the driver was falling asleep at the wheel as we weaved from lane to lane at speed ... horrifying as we made noises, opened windows etc to try to keep him awake. He spoke absolutely no English.
I wrote to the Managing Director of Holidaysbooked on our return but received no reply. I also wrote to Roy Blanga, the MD of Groupon UK who introduced us to holidaysbooked and have now received a personal assurance from him that the holiday company have changed the agent handling transfers from Milan Bergamo and his letter is dated September 12, 2012. If anyone decides to ignore the warnings and use this travel company now and find they have a similar experience, I'm sure Mr Blanga would like to hear about it!
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- Also Known As:
- Eden Hotel Garda
- Hotel Eden Garda, Lake Garda