Just back from a weeks stay at this hotel, booking through Crystal. This is our third time in 5 years and when I suggested a return to Garda this year my husband would only go if we could stay at this hotel. The staff are so friendly I can't single anybody out. They all work very hard and their efforts show. This is a family run hotel - mum, dad and daughter are always on site and everybody is dedicated to making a good holiday. A previous comment about the beds being firm was certainly true but I don't think there is much worse that a soft or lumpy bed! The food was really lovely and well cooked. It isn't a la carte but it is varied and you never leave feeling hungry. I think it is a good idea choosing what you want to eat at dinner at breakfast-it means that there is very little wastage and you don't have to wait long to be served. You can change your mind if you have a change of mind! They know of my love for tiramisu and the waiters even smuggled out a portion the next day for me to keep in the fridge in the room! The hotel is very clean and in beautiful surroundings. The only thing I would say is that the bathrooms could do with being refurbished. Although well cleaned everyday the showers and flooring showed signs of a lot of use! The hotel is ideally situated only a 5 minute walk to the shops and lakeside. I am looking forward to a 4th visit.