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“bad but not the worst we´ve ever encountered ...” 2 of 5 stars
Review of Hotel Palme & Suite

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Hotel Palme & Suite
3.0 of 5 Hotel   |   Via Don Gnocchi 28, 37016 Garda, Italy   |  
Hotel amenities
Ranked #43 of 50 Hotels in Garda
Ludwigsburg, Deutschland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“bad but not the worst we´ve ever encountered ...”
2 of 5 stars Reviewed September 13, 2013

we would not book this hotel ever, ever again!
it was okay/endurable (so, so ) for 2 nights but not for more: room was terribly small, bathroom was even smaller and dirty, balcony was nice! and location to the lake very close.
breakfast: okay, no one starved to death, dinner: was in my view good, my husband´s view: acceptable.
service in dining: good, friendly!!!

Room Tip: No, don´t stay there ,,,,
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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212 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Surrey
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 1, 2013

This hotel falls below the standard we expected and experienced previously from supposedly 3 star establishments in Italy. We have travelled to Italy many times across a range of hotels from 5* to 3*. Here is my objective assessment.

All the problems of this tired hotel stem from an obvious lack of investment over the years. The basic construction is such that sound carries through the thin concrete structure with no effective soundproofing - even the floor coverings are thin. As other reviewers have noted, you become intimate with your neighbours' movements. This is compounded by the problem with the beds.

The BEDS. Our bed was a tired old timber framed bed with 3 of its wood sphere finials missing. It had a simple metal sprung insert, over which a sheet of plywood was laid, probably when they bought replacement mattresses. The mattress is OK but every movement on the bed caused the ply to pivot on the creaky springs and hit the frame. The result is that there is a constant cacophony of creaks every time a body moves on a bed - not just your bed in your room! Many people were complaining about the beds.

The bedroom/bathroom was about the standard size for an Italian hotel of this rank. Furnishings were poor. In addition to the make do and mend bed there was a light weight writing bureau with 3 shallow drawers and a lightweight wardrobe with a random selection of domestic hangers. A common veranda for all rooms runs along the length of the hotel.

The LOCATION is OK, an easy 5 minute stroll to the resort centre along a straight road.

The hotel has a swimmable pool and use of another pool in the adjoining sister hotel apartments and stands within its own grounds.

The FOOD was, on the whole, good value for money. we ate in every night on our half board deal - something we have not done in some other Italian hotels.

Breakfast is the usual buffet offering but the breakfast coffee was the worst I have ever experienced in any hotel on any continent - an appalling error for an Italian hotel.

Dinner is in 2 sittings 18:30 and 20:00, you pre-select the next day's dinner choice each day. Buffet salad was good but let down by unimaginative reserving of the unused previous day's vegetables. The pasta course always had 2 options, always good. The secondo was a meat or fish choice, usually good and then a buffet desert to finish.

Other indicators:
Too few staff doing too much work, especially in the restaurant. Despite this our service was friendly and efficient - a testament to their hard work.
Front desk staff friendly and helpful.
Cleaning staff efficient - the room was clean.
I counted 5 different cutlery styles in use; deserts served on saucers from the various crockery sets
Décor in need of a lick of paint and repairs.
The communal WCs (or at least the men's wc) was fitted with that lurid pink sanitary ware so popular with 1970s British curry houses.

We had low expectations but were not looking for a 'quality hotel on the lake' experience. All we wanted was a base from which to explore the lake for a week. We sort of knew what we were buying for the money but were still a little disappointed.

Would we return? No. Would we confidently recommend the hotel to a friend? No. Will we return to the Italian lakes? Yes!

Room Tip: Avoid 1st floor, especially rooms 119 to 153 unless you are a fan of over-amplified karaoke cabaret...
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitstable
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 28, 2013

Refer to Alex K review, this is spot on and our room normally had an iffy smell. The towels and bath mat were changed daily for the first four days and not changed at all for the last three days. Whilst the sun beds are free they are rock hard with no cushions, we used them for a couple of hours using our towels but they were too uncomfortable and we had to shift to chairs. The food was OK but generally not hot. There is only one place in Garda where you can change Pounds Sterling to Euros, the rate was 1.09 Euros to the pound with 4% commission. Be warned. Garda is quiet in the evenings so if you want a bit of entertainment in the evenings this should be considered.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 21, 2013

I stayed at this hotel in June 13 with my husband & daughter. We enjoyed this hotel very much. Rooms were ok a bit old fashioned but comfortable all rooms have a balcony which is a plus. Food was good enough although we felt that Pork was served almost every second night. Garda is beautiful as always with lots to do and see it was our daughters first visit so we had a great time showing her around Venice is stunning. Weather was good really warm & sunny. I would stay at this hotel again good value for money staff were friendly too.

Room Tip: If you want value for money and a hotel close to shops, lake etc ., Palme is it.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evesham, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 16, 2013

Having been holidaying for 50 years I can say that this Hotel ?!!! is the worst *** i have stayed in.The Hotel is very run down and needs refurbishing , painting, bare crumbling concrete balconies, bathrooms,. The food at times was so overcooked it was uneatable, the service ??? was terrible had to wait 40 minutes on one occasion between courses. Breakfast was chaos, guests pushing to get to the food and to make your own tea or coffee only to find on more than one time your table had no cutlery or condiments. Just 4 waiters to serve the whole of the room, maybe 250 plus guests. The staff were cheerful despite having to put up with their working conditions. I could go on but find that remembering the experience of staying at the Palme is making me feel depressed. Had the usual letter from the travel agent saying sorry. Garda is a lovely place ,our holiday spoiled by the hotel.

Room Tip: corner suites are large
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 8, 2013

Visited Lake Garda in June and had a lovely holiday. We stayed in Garda Town which is lovely but chose the wrong hotel. Stayed at Hotel Palme. The temperature was well into the mid to high 30's but though advertised as having air conditioning we were told that it does not get switched on until July. The food was OK if you are more than willing to eat food that is made to please German appetites. This hotel's decor is very tired and our room could definitely have done with refurbishing, though it was clean.

Room Tip: Our room was nothing like as shown in brochure. Hotel did have nice gardens.
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wadebridge, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 5, 2013

On the lake which is fantastic and beautiful. The hotel was very good, again nice setting and our room was above the pool at the side which was not noisy. You could hear the outdoor act singing and playing his organ nicely until 11.00pm. The food was basic but good value. We tried to get internet connection via the wifi (at 4 euros a day) but it would not work on our Tablet so we got our money back. We travelled with Inghams and you cannot fault them. Our tour guide was Chris who could not have been more helpful. Nice excursions organised by them included a day trip to Venice and wine tour near Riva at the top of the lake. Unfortunately we had booked for the opera in Verona to see Aida and it was the one day/night that it poured down plus thunder and lightning. It took them two hours before they decided to cancel so the only consolation was that we get our money back eventually. This has not happened in 30 years. Ferries across the Lake were expensive so beware.

Room Tip: Rooms above the pool seemed quieter
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Palme & Suite

Address: Via Don Gnocchi 28, 37016 Garda, Italy
Location: Italy > Veneto > Province of Verona > Garda
Amenities:
Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #43 of 50 Hotels in Garda
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Palme & Suite 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Hotel Palme & Suite Garda, Lake Garda
Palme Suite Garda

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