I booked the Palme hotel for my friends wedding. I have never been to Italy before so this was my first experience of the country and wasn't a pleasant one.
When I got to the hotel (after a very early start to the day) I was told my room would not be ready for at least another hour. Not brilliant as I wanted to be able to chill out! After finally getting my room, I have to say first impressions were not good. The rooms are very out dated and still hadn't been cleaned properly. The room also smelled really bad of smoke, which I was not impressed with as it was a non-smoking room. After getting to my room, it became apparent that the reception staff had not given me a key to work the electricity in the room so off I went back to the reception for this. I then went back down a few minutes later as my 'free' safe was locked and I couldn't use this. After several visits back to reception about this, I lost the will to live after always being told someone would be up later! The hotel reception staff should definitely be sent on courses in PR and customer services, it was like talking to a brick wall at times.
The entertainment was interesting, especially the female singer. Although I recognised the songs, I couldn't tell you what it was she was singing. It reminded me of the pub singer section of Shooting Stars. There were many different nationalities staying at this hotel which was interesting, although I have to say I don't usually like staying in a hotel where individuals from the UK is a minority.
On a plus side (and why I scored it a 2 and not 1) the breakfast was ok and the bar staff made a lovely bellini!
I don't usually come on these websites and leave comments but I have to say that this place (and more the service that you got from the reception staff) left me with a bad taste in my mouth and would therefore urge people to think twice before booking this place. I certainly will never go back.
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- Also Known As:
- Hotel Palme & Suite Garda, Lake Garda
- Palme Suite Garda