My wife and I stayed for one week at this hotel early in September 2012 as part of a walking holiday group organised by Preferred Travel. The hotel has much going for it in terms of its location and building (if you must be in Forte dei Marmi), but that’s as almost far as the positives go!
Perhaps independent clients receive a reasonable service, but our group was treated with disdain by most (but not all) of the hotel staff. The theme of a second class of guest was particularly evident in the dining room where the service from the head waiter and to a lesser extent some other waiters was appalling. Orders generally being taken by having to shout to the other end of the table where the head waiter simple stood in one place to take the order from everyone at the table. However, the arrival of the food was even worse. I find it difficult to understand how any ‘chef’ could not be other than ashamed of the food. Put aside for a moment, the extremely limited menu options – one soup or one pasta, one fish or one meat, and no dessert choice (the latter being almost identical every day). We being ‘fish eaters’ obviously chose fish every evening (fixed at 7.30pm) and did not eat 6 of the 7 meals served. As a flavour of the standard, the first evening meal was just a plate with dry breaded plaice and a few green beans and carrots (cooked to the point of being mushy). The breaded plaice was obviously some old frozen fish from the back of the freezer, then baked in the oven till it was dry and hard. With one exception (strangely dog fish!), all the (fish) meals plummeted to the same depths of poor quality frozen fish badly cooked, badly presented and badly served. Our meat eating colleagues seem to fare a little better, but even still not to the point of approaching a good meal. As I said earlier, independent clients of the hotel might have been treated better, but the fact that we were treated like this says a lot about the attitude of the hotel in general.
A bottle of basic ‘plonk’ cost 15 Euros and a bottle of water 5 Euros.
Forte dei Marmi is a pleasant enough town, but the beach is divided into mostly private areas and the entire frontage is taken up with bars and restaurants etc. Thus, there is no promenade where you can stroll along and actually see the beach. This makes for an unpleasant experience for anybody other than sun worshipers who wish to pay their 15 Euros each (the Hotel President daily price) and lie or sit on the provided sun loungers.
All in all, Forte dei Marmi in general and Hotel President in particular are not places I would recommend and find it difficult to understand why there is an apparent influx of rich Russians buying houses in the town!
If you must go, then ask for a room on the first floor with a balcony!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 13, 2012
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We would first like to thank you for having been a guest of our hotel. Your review is very important because, in this way, you help us correct our mistakes. and improve the quality of the service we offer.Our guests are usually highly satisfied with our food and the quality of our restaurant service, but it's evident that, unluckily, we didn't fulfill your expectations. We are deeply sorry about it, but we can assure you weren't guests of second class at all. We wish you had informed our reception or our general manager of your unsatisfaction so that we could immediately have improved the quality of your stay. We hope we can host you again next year, being quite sure you would keep in good memory your stay at of our hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.