Just returned after a glorious week in this lovely hotel. All staff were polite and courteous including the head waiter who has come in for criticism in some reviews. Reception staff were friendly and went out of their way to help. The rooms were exceptionally clean and well maintained, linen and towels were changed daily.
The poolside was immaculately clean, a towel service was available for sunloungers. We did not experience any sun lounger 'reserving' by anyone and there were always spare loungers available on our daily afternoon swim. The food was great; breakfast was typically continental and four courses offerred for dinner. Food was served on a lovely open air terrace overlooking the pool and as previously mentioned the staff were from our experience effiecient and friendly.
The drinks in the hotel are expensive but anyone who has done any research at all knows that the entire resort is expensive! Don't go if you're looking for bargains or shops selling 'tat' this is an upmarket resort littered with designer names such as Prada, Gucci and Ralph Lauren. The hotel is around a mile from the centre of Forte Dei Marmi so wont be suitable for everyone, however it is very flat and agin research will tell you the location of the hotel in relation to the resort centre to avoid moaning on return home!
Hotel greatly reccommended, resort is nice but very expensive!!