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“Not gear up for British visitors” 4 of 5 stars
Review of Hotel Kyrton

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Hotel Kyrton
3.0 of 5 Hotel   |   Via Raffaelli 16 | Lucca , Toscana, 55042 Forte Dei Marmi, Italy   |  
Hotel amenities
Ranked #26 of 43 Hotels in Forte Dei Marmi
Lancaster, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Not gear up for British visitors”
4 of 5 stars Reviewed October 28, 2013

This is a very well furnished hotel and the bedrooms are impressive for a *** hotel. It has a pool, lovely garden, is situated in a tree lined avenue within walking distance of the beach at Forte Di Marmi, near Lucca and Pisa. A very upmarket resort with top end designer shops and restaurants.
The hosts had not catered for English guests and assumed that we wanted English food, rather than Italian which was a great shame because when we resolved the language issue and they got the message! the food improved. No one spoke English and only I spoke Italian. I would stay there again but it is obviously geared up for Italian and German visitors because all the safety notices were in those languages which was a huge Health and Safety issue particularly when we had two violent thunder storms which could have caused damage. There was little conversation from the owner and his staff and because we were the last visitors before they closed for the season, I did feel that we were a nuisance sometimes. Not nice.

Room Tip: Some rooms had baths only or showers only, few had both so when booking please make sure you have wh...
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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87 reviews from our community

Traveler rating
    45
    22
    10
    7
    3
See reviews for
22
33
2
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Telford, Shropshire, England
Top Contributor
91 reviews 91 reviews
26 hotel reviews
Reviews in 48 cities Reviews in 48 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 27, 2013

Having read other reviews from Brits, I was concerned! Especially as I was travelling on a coach tour .However, I must have been in an other hotel as I found breakfast service perfectly acceptable, trays replenished frequently, waiters friendly and helpful, dinner plentiful, if a little unimaginative. Room was clean and comfortable. We hired bikes from the hotel - 5 euros per bike all day - what value! The only downside, in my opinion, was the distance from the centre of town and the cafes and restaurants. I would go back to this hotel.

Room Tip: First floor room near the stairs, good sized balcony.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belfast
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 12, 2013

My wife and I have just returned from a week in this hotel as part of a package organised by Mistral holidays and we would definitely not recommend this hotel as regards its food or service. The breakfast was a disaster from start to finish. There was no fresh orange juice or fruit. Any juice that we could get was well watered down and as for croissants,it was a joke. We were asked to be down for breakfast at 7.30am which was fine as we were going on tours most days. When I asked for croissants I was told they were not for our group but for the private guests only.I asked every day and was lucky to get one on a couple of the days when we had no tour and therefore a later breakfast when they couldn't keep the food separate. The service was so slow that we had finished eating bread and ham and cheese before we got coffee or tea and it wasn't served with a smile or a good morning.
Now we come to dinner. There was the salad bar first which was ok. We had to choose our starter and main meal the night before but there was really no choice. We were given a piece of paper that read for starters: soup or pasta(one night with a tomato sauce the next night with a meat sauce). The main meal choice was for example fish with wine sauce or meat with milk sauce. The only thing that changed each night was the sauce. I tried to ascertain what the meat was for each day but mostly they were unable to tell me. I think it was mostly pork but each meal looked the same as the previous one. There was potato served in some form but in a very small quantity-one night it was curly fries. No vegetables however. Dessert was some type of cake mostly and no tea or coffee. I had to return food that was cold and one of my friends returned her fish that was uncooked. Never an apology,the waiter just took it and came back few minutes later with a new meal. The service at dinner was extra fast because as soon as one of us had finished a course,the waiter would pounce to take the plate and bring the next dish even though our friends at the same table had not yet finished. The reason for this was they wanted rid of us to concentrate on the private guests as their food was of a much higher standard. No fresh Italian home cooked food here. The only good food I got the entire holiday was what I bought myself at lunch when we were out. We were both glad to return home and get a decent serving of food

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itala, Italy
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed June 25, 2013

this Hotel is only expensive the rest is nothing than special. Room are cleaned but little. Swimming pool little and with few space for rest. Restaurant expensive with nothing than special to eat. Absolutely quality/price not adequate.

  • Stayed August 2012, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtownabbey, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 14, 2013

Where else would you find the owner’s dog sitting scratching itself and barking at the front of the reception desk foyer and adjacent Dinning Room and its many jaunts in and out of the nearby kitchen? Starting with the Breakfast, the food was not replenished resulting in guests having to go without even after repeated requests to staff who just shrugged their shoulders or indicated they didn’t understand but did and would forget or ignore requests for Tea, Tea bags, Butter, milk etc
During our breakfast we were given a photocopied half torn sheet of paper asking you to make the limited choice for Dinner between Pasta or soup or same fish. Each evening it was little variation ie Pasta with Tomato Sauce or Tomato and beef sauce with barley soup that looked disgusting with the barley being hard and uneatable.

Room Tip: Dont book a room on the ground floor.
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelkyrton, Responsabile reception at Hotel Kyrton, responded to this review, June 18, 2013
Google Translation
Salve, la ringrazio per la recensione e sono davvero dispiaciuta che non si sia trovato bene da noi. Purtroppo non posso darle ragione sul nostro cagnolino, alto appena 30 cm, che è stato educato a non entrare in sala e ancor più in cucina. Così educato che nemmeno se siamo noi stessi a chiamarlo entra . inoltre nel nostro hotel, vige la massima tollerabilità per i clienti con animali domestici a seguito e lo dimostriamo avendone uno anche noi. Per quanto riguarda la colazione, purtroppo è capitato che c'erano molte persone nello stesso momento ed il personale stesso ha bisogno di qualche minuto per rifornire il buffet, cosa che sono certa sia stata fatta anche più di un paio di volte nel giro della stessa mattinata(io stessa ero presente). Per la scelta del menù, avrebbe dovuto già sapere anticipatamente che l'offerta da Lei acquistata, avendo partecipato ad un viaggio di gruppo, comprendeva la scelta tra 2 primi (una pasta o una zuppa) e tra 2 secondi (carne o pesce). Le porgo ancora le mie più sentite scuse se non sono state del tutto rispettate le Sue aspettative e se dovesse decidere di tornare da noi, le assicuro che faremo il possibile affinché la sua prossima vacanza sia all'altezza delle sue esigenze.
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Additional Information about Hotel Kyrton

Address: Via Raffaelli 16 | Lucca , Toscana, 55042 Forte Dei Marmi, Italy
Location: Italy > Tuscany > Province of Lucca > Forte Dei Marmi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 43 Hotels in Forte Dei Marmi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Kyrton 3*
Number of rooms: 33
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