My boyfriend and I stayed at Pontechiesa for a week over New Years to ski. Our Italian wasn't great but we tried as best we could. When we arrived (late due to travel problems) we were not given a warm welcome. No introduction about the hotel, meal times, ski and boot locker facilities or even a map of the town, which we had come to expect from previous places we had stayed in Italy despite a language barrier.
Throughout the rest of the week, we found most of the hotel/restaurant staff to be helpful and friendly and our room was very well serviced/ The behavior of the manager continued to be rude to the very end despite our many efforts to be friendly.