Almost everything about the Cristallo is excellent. We had a suite with a view over the town and the mountains. Sitting on our balcony with a glass of wine in the late afternoon sunshine was very special. Although a little cramped for a suite our room was excellent and the staff and the service consistently top class. The shuttle service to the centre of town and the ski lift worked exceptionally well. Although we were told the hotel was full it felt at times like we were the only guests due to the personal service.
My only criticism would be that, in a world where 5 star hotels are all competing to have a world class spa, the spa at Cristallo is very limited and quite disappointing. It was good but nothing like the best we experienced on our trip through Europe.
Don't let this put you off though. You will not regret choosing the Cristallo.