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“" Great Staff-Treated so badly by Inghams"” 4 of 5 stars
Review of Victoria Parc Hotel

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Victoria Parc Hotel
4.0 of 5 Hotel   |   Corso Italia 1, 32043 Cortina d'Ampezzo, Italy   |  
Hotel amenities
Ranked #18 of 52 Hotels in Cortina d'Ampezzo
London, United Kingdom
Top Contributor
69 reviews 69 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
“" Great Staff-Treated so badly by Inghams"”
4 of 5 stars Reviewed December 31, 2013

My Family stayed here over Christmas and the location of this " Chalet Hotel " as Inghams like too descibe it, there excuse for any short commings at chalet hotels as it is not run by trained hotel staff, is excellent as it backs on too the main street and the many resteraunts close by.
As stated by the prvious reveiwer it has been sub let to Inghams for the next two seasons, so the Management and staff with the exception of the Ski rep Teodora are English.
The young staff are a delight and what they lack in expierience they make up for in a delightfull manner and are always eager to help, also the bedrooms are spotless.
I would recomend room 403, a triple with balcony, beware some rooms are not up too this standard.
With regard to the food it really is very good indeed, the Head chef produces an imaginative and varied menu and as I was a chef for thirty five years I know good food, well cooked and presented with flair and Panache.

So whats wroung with the hotel ? nothing it is a little dated but it has a loveley log fire and drawing room, a frendly Bar and a good sized eating area.
As you may be aware Cortina and the surrounding area had a power cut on Boxing day, Inghams head office who where informed of the situation, made no attempt to make us more comfortable by transferring us to another hotel nearby which had ther own generator so we had to spend the night with no heating, hot food, hot water, not even emergancy lighting, the Manager just handed out free wine and Lit candles, surley a recipie for disaster.
There was no fire drill, or any emergancy proocedures given in case of fire so we spent the night sleeping in a giant pine dressed tinder box with candles left lit all night, why could Inghams not give the Manageress the funds to buy torches a much safer option.

The followiing day we where told there would be a meeting at 3.30pm as no decision had been made about what was to happen to us, still no power by the way, we later found out that Inghams head office had booked us in to a hotel some 250km away at 11am that morning, surley the manager or Inghamns rep Teddy would have known this but when repeatedley asked they said they had no Idia what was going to happen to us and all the other hotel guests.

We asked again and again what Inghams intended to do to make up for our discomfort, the Management did not want to entertain any reponse.
It seemed to me the company rep "Teddy" was calling the shots and blatently lied to us all as guests as too what they had planned.

At the 3.30 meeting we where proudly told they where going to evacuate the hotlel due to the saftey issues, interesting that a fresh group of guests where due to arrive the next morning!
We where informed we where being moved to a hotel nearer to the airport for the departure the next day.
In truth the Hotel was in the oppositte direction of Innsbruck Airport, and ended up in a two day 10 hour round trip Coach ride that caused my wife who is disabled and myself with a neck disability huge pain as well as tremendos upset for all the other hotel guests.
I could also comment on the Coach Driver and The Rep Teddy exchanging and talking on mobile phones while he was driving at speed on icy mountain roads.
We intend to bring this to the attention of Inghams and also report our health and saftey concerns to the relevent authorites but in all honesty the way that Inghams have shown a total disregard to fire saftey and the fact that they have ruined a third of our holiday with not so much as a sorry is realy beyond beleif.
I would strongly advise all future guests to enquire if the Hotel has a back up generator in case of a power cut and if not what they would intend to do in case of another situation such as ours.

I am so dissapointed in the Manager and rep for blatently lying to us with the sole purpose of getting us out of the hotel to make way for new guests and about the distance we would travel and even the location of the hotel we where transferring too, it is such a shame because I beleive the hotel manager was being forced to be an automaton for Inghams when she knew what she was asked to do was dishonest , a danger to lives, and wroung.
I have given the Hotel 4 stars as the staff deserve the recognition and it is not their fault that Inghams have behaved so badly.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
    54
    44
    14
    4
    7
See reviews for
29
42
2
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Bolton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 30, 2013 via mobile

Please be aware that this hotel has been taken over by Inghams travel during the ski season.
It is still a well run hotel, with competent staff, 90% of whom are English. but there is nothing Italian about this place anymore, other than its decor and location.
The photos of food and reviews on Tripadvisor no longer bare much resemblance.
This is run like a chalet NOT a hotel,with regimented meal times and a day when ALL the staff take a day off and you have to fend for yourself.
Great location, good English food, great staff.
Little Britain, NOT little Italy !

Stayed December 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burnley, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 27, 2013

Inghams holidays are running this hotel for the winter season, and we stayed for their first week. What a fantastic team, I couldn't criticise anything. Friendly service, great food and beautiful (if a little quirky) rooms.
Fantastic position on the pedestrian main street. Close enough to the main lift to walk, but a great minibus service takes you to the lift, and brings you back in the evening.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nazareth, Israel
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 19, 2013

we arrived to Cortina d'ampezzo after a long day sightseeing the dolmites and we were looking for one night stay. the best thing in this hotel is it's location, view from the room and cleaniness. The furniture is oudated and needs a change, the bathroom was tiny, and the breakfast was very poor. In overall , if you are looking for one night stay it' Ok..

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Top Contributor
127 reviews 127 reviews
17 hotel reviews
Reviews in 52 cities Reviews in 52 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed August 20, 2013

A warm and friendly hotel in the centre of Cortina where the staff are friendly and the food superb. A very relaxed atmosphere with attentive bar staff and enjoyable nibbles to accompany drinks. We visited out of season and nothing was too much bother and although the hotel was quiet, we really enjoyed our visit, so it is on our must return agenda. Cortina is central to some beautiful scenery and several car trips around the mountains and valleys are needed to appreciate its beauty. Although not a skier or winter sports fan, this would be amazing with snow, but was superb without it.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed August 14, 2013

We spent three days at this hotel which must have been, in a distant past, a truly beautiful establishment.
Now it is a bit sad, with very worn out furniture and decorations and very little staff. Not a four star hotel at all, unfortunately.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morristown, New Jersey
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 14, 2013

This hotel has an amazing staff. They are very helpful in giving you directions, recommending restaurants, and things to do in the area. The location is perfect in Cortina, they are right on the pedestrian area, and a ten minute walk to the train station. The rooms are comfortable and have a nice charm to them. I will stay there again because the staff was so helpful, kind, and patient.

Stayed June 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Victoria Parc Hotel

Address: Corso Italia 1, 32043 Cortina d'Ampezzo, Italy
Location: Italy > Veneto > Province of Belluno > Cortina d'Ampezzo
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa
Hotel Style:
#4 Spa Hotel in Cortina d'Ampezzo
#5 Best Value Hotel in Cortina d'Ampezzo
#8 Luxury Hotel in Cortina d'Ampezzo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Victoria Parc Hotel 4*
Number of rooms: 29
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Also Known As:
Hotel Victoria Parc
Victoria Parc Hotel Italy

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