My Family stayed here over Christmas and the location of this " Chalet Hotel " as Inghams like too descibe it, there excuse for any short commings at chalet hotels as it is not run by trained hotel staff, is excellent as it backs on too the main street and the many resteraunts close by.
As stated by the prvious reveiwer it has been sub let to Inghams for the next two seasons, so the Management and staff with the exception of the Ski rep Teodora are English.
The young staff are a delight and what they lack in expierience they make up for in a delightfull manner and are always eager to help, also the bedrooms are spotless.
I would recomend room 403, a triple with balcony, beware some rooms are not up too this standard.
With regard to the food it really is very good indeed, the Head chef produces an imaginative and varied menu and as I was a chef for thirty five years I know good food, well cooked and presented with flair and Panache.
So whats wroung with the hotel ? nothing it is a little dated but it has a loveley log fire and drawing room, a frendly Bar and a good sized eating area.
As you may be aware Cortina and the surrounding area had a power cut on Boxing day, Inghams head office who where informed of the situation, made no attempt to make us more comfortable by transferring us to another hotel nearby which had ther own generator so we had to spend the night with no heating, hot food, hot water, not even emergancy lighting, the Manager just handed out free wine and Lit candles, surley a recipie for disaster.
There was no fire drill, or any emergancy proocedures given in case of fire so we spent the night sleeping in a giant pine dressed tinder box with candles left lit all night, why could Inghams not give the Manageress the funds to buy torches a much safer option.
The followiing day we where told there would be a meeting at 3.30pm as no decision had been made about what was to happen to us, still no power by the way, we later found out that Inghams head office had booked us in to a hotel some 250km away at 11am that morning, surley the manager or Inghamns rep Teddy would have known this but when repeatedley asked they said they had no Idia what was going to happen to us and all the other hotel guests.
We asked again and again what Inghams intended to do to make up for our discomfort, the Management did not want to entertain any reponse.
It seemed to me the company rep "Teddy" was calling the shots and blatently lied to us all as guests as too what they had planned.
At the 3.30 meeting we where proudly told they where going to evacuate the hotlel due to the saftey issues, interesting that a fresh group of guests where due to arrive the next morning!
We where informed we where being moved to a hotel nearer to the airport for the departure the next day.
In truth the Hotel was in the oppositte direction of Innsbruck Airport, and ended up in a two day 10 hour round trip Coach ride that caused my wife who is disabled and myself with a neck disability huge pain as well as tremendos upset for all the other hotel guests.
I could also comment on the Coach Driver and The Rep Teddy exchanging and talking on mobile phones while he was driving at speed on icy mountain roads.
We intend to bring this to the attention of Inghams and also report our health and saftey concerns to the relevent authorites but in all honesty the way that Inghams have shown a total disregard to fire saftey and the fact that they have ruined a third of our holiday with not so much as a sorry is realy beyond beleif.
I would strongly advise all future guests to enquire if the Hotel has a back up generator in case of a power cut and if not what they would intend to do in case of another situation such as ours.
I am so dissapointed in the Manager and rep for blatently lying to us with the sole purpose of getting us out of the hotel to make way for new guests and about the distance we would travel and even the location of the hotel we where transferring too, it is such a shame because I beleive the hotel manager was being forced to be an automaton for Inghams when she knew what she was asked to do was dishonest , a danger to lives, and wroung.
I have given the Hotel 4 stars as the staff deserve the recognition and it is not their fault that Inghams have behaved so badly.
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- Also Known As:
- Hotel Victoria Parc
- Victoria Parc Hotel Italy