We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor quality food and service” 2 of 5 stars
Review of Hotel Santa Chiara

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added Hotel Santa Chiara to your Saves list
Hotel Santa Chiara
3.0 of 5 Hotel   |   Via dei Colli 50, 53042 Chianciano Terme, Italy   |  
Hotel amenities
Ranked #36 of 91 Hotels in Chianciano Terme
Lincolnshire
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“Poor quality food and service”
2 of 5 stars Reviewed October 17, 2011

Newly fitted rooms, but the walls are paper thin, you can hear all the noise from adjoining rooms. Poor quality cheap food, service left a lot to be desired. Pool was closed, no heating in the bedrooms despite it being very cold, no outside seating other than sitting out the front of the hotel by the road.

Room Tip: Try and get a room away from the road
See more room tips
  • Stayed October 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

65 reviews from our community

Traveler rating
    20
    25
    8
    10
    2
See reviews for
10
30
3
Business
0
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Italian first
  • Norwegian first
  • Any
English first
Aarhus, Denmark
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 8, 2011

Really enjoyable Hotel.
Clean rooms, good food and plenty of it.
Friendly and accomodating staff.
My daughter and I stayed here for 8 days/ 7 nights and felt more like friends of the staff than mere guests in the hotel.
We would deffinately be back to enjoy more of the friendly humour the nice staff members so generously engulfed us in.
Thanks a million to the staff at Santa Chiara hotel in Chianciano Terme.
Grazie mille a tutti!

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
112 helpful votes 112 helpful votes
2 of 5 stars Reviewed May 16, 2011

Stayed in this hotel for 4 nights on Newmarket Holidays' Seven Cities of Italy Tour. Before we got there our guide warned us not to compare this hotel with the one we had previously stayed in at Lake Garda because by law in Tuscany the heating is turned off in May so the rooms would be cold and because they give you cotton sheets to dry yourself with, rather than towels as they are considered to be more hygenic. As it turned out we had a lovely room with a decent bathroom, carpet and 2 balconies so couldn't grumble and we did have proper towels for half of our stay. Our fellow travellers were not so lucky. They said the marble floors were cold (extra blankets were needed as rooms were cold) and many had no balcony. It seems that odd numbered floors have carpet (we were on 3rd floor), even numbers have marble floors. The food was my only complaint. Breakfast was dreadful - the tea is ready-made in a boiler and is grey in colour and weak as dishwater with no taste, coffee was rough, the milk is the same awful sweet UHT stuff that you usually get in Europe, the cheap cornflakes are awful and of course no toast. I don't mind continental breakfasts but you expect a decent cup of tea or coffee and nice bread. It is a set dinner menu - soup to start, then pasta (invariably dried pasta with tomato sauce), then meat or fish with salad then dessert. I am a vegetarian and was given an omelette one night, a deep fried mozzarella sandwich (!) on the second and half a tomato, courgette and red pepper with cheese melted on them on the last night. We'd given up on the 3rd night and gone to eat out, but be warned there is nothing in Chianciano Terme (apart from the spas). There are no restaurants in the new town, only a snack/icecream bar where we did have a nice lasagne but it was a small snack-sized portion. There are no bars in the centre of the new town apart from the snack bar where we had our lasagne. All the shops close early so by evening the place is dead. On the last night the hotel food was better (for the meat eaters) and comprised of 5 huge courses which no one could finish (weird cheese bread with sliced meat, then soup, then lasagne, then sliced roast pork and gravy which the chef came out to carve, then slices of a huge gateau which was brought out with sparklers in it, served with a glass of Brut. The hotel has a pool (not that we would have had time to use it due to our hectic timetable) but it wasn't open in May. The old town is pleasant but tiny and there are apparently restaurants near there, close to the co-op supermarket. We had a wonderful time on this holiday because of the places we visited (Florence, Siena, San Gimignano, Assisi, Rome) and it was very convenient being driven to each place and offered guided tours and excursions. The hotel food was very disappointing, but I didn't expect much from a 3 star hotel so it didn't spoil my holiday.

  • Stayed May 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 11, 2011

On the city hills, this hotel is a good value for money. Food and service are very good, and all the staff is kind and friendly. Chianciano is not so interesting if you exclude SPA services, but Montepulciano, Pienza and Siena are not so far from here and are wonderful!
I love Italy, amo la Italia and I am proud to be italo-americano......

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 27, 2010

Stayed at the Santa Chiara from 1st to 8th October. A very clean, efficient and friendly place with good food and service. The bar and dining room staff were excellent. Special thanks to Roberto, Stefania, Vera, Elena and the beautiful Gabriella. Thanks also to the evening barman, whose name we didnt get. Will certainly go back again.

  • Stayed October 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jarrow,South Tyneside
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 28, 2010

My Wife and I stayed here from thursday 02/09/2010 to monday 06/09/2010. The service in the hotel was good, rooms were also good and very clean.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Santa Chiara? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Santa Chiara

Address: Via dei Colli 50, 53042 Chianciano Terme, Italy
Location: Italy > Tuscany > Province of Siena > Chianciano Terme
Amenities:
Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 91 Hotels in Chianciano Terme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Santa Chiara 3*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, TripOnline SA and Odigeo so you can book your Hotel Santa Chiara reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hotel Santa Chiara, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.