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“Great Pizza not great service” 2 of 5 stars
Review of Ristorante Pizzeria Tom & Jerry

Ristorante Pizzeria Tom & Jerry
Via Regina 33/B | Cernobbio Como, 22012 Cernobbio, Italy
+39 031 342317
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Ranked #38 of 43 Restaurants in Cernobbio
Price range: $24 - $49
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Reservations, Late Night
York, United Kingdom
Senior Contributor
34 reviews 34 reviews
19 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
“Great Pizza not great service”
2 of 5 stars Reviewed August 26, 2014

We chose the restaurant as the menu looked good and there was a Tourist menu/offer in the window. We thought it a reasonable place for lunch.

The restaurant was fairly empty and overlooks a small park, great as you can keep your eye on the kids if you need to. We were given the menu which we looked over and when the waiter came over we asked about the tourist menu. The waiter made clear his disapproval by slamming down his tablet. Great start.

That said the food arrived quickly and was great. It is a shame as the only thing that let it down was the waiter.

  • Visited August 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
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156 reviews from our community

Visitor rating
    17
    50
    28
    31
    30
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Mt Martha, Australia
Reviewer
3 reviews 3 reviews
3 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
“Very Disappointing!”
1 of 5 stars Reviewed July 27, 2014

Great location but appalling service.
This is my first review but feel so strongly about our experience that I need to share.
After an amazing day on the lake and a huge lunch at the Island, we had trouble catching a taxi so thought a quick pizza across the road from the rank was a good idea to get the kids fed and then home to bed.
After waiting a very long time for our order to be taken, a very rude waiter took our order and was unimpressed that we only ordered 2 pizzas, wine and water.
We saw other tables seated after we had ordered who were having food served and we were still waiting after 50mins! No apology, no offer of bread, more drinks or even the slightest interest that we were still waiting. Once we brought the fact to there attention that we were still waiting and others who ordered later were now eating still no apology.
Once the food came we asked to speak with the owner but they refused and it was as if we were in the wrong. Upon leaving we asked if they might like to compensate in some way, but were told that it was their country & how dare we take up room in his restaurant and only order 2 pizzas to share.
He then proceeded to charge a service fee for bread we never received and certainly there wasn't any service.
I would have been satisfied with an apology or recognition that they made a mistake and maybe waive the service fee or offer a free drink or some gesture.
The rudeness of the waiter and owner was pure arrogance.
Other than that experience we have had nothing but wonderful hospitality from the Italians.
I recommend giving these guys a miss.

  • Visited July 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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luigi t, Proprietario at Ristorante Pizzeria Tom & Jerry, responded to this review, July 29, 2014
am Sorry please you can go at your home please please
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
105 reviews 105 reviews
21 restaurant reviews
Reviews in 46 cities Reviews in 46 cities
100 helpful votes 100 helpful votes
“Great pizza”
4 of 5 stars Reviewed July 4, 2014

Set in the center of the village, a few minutes from the lake a small restaurant/bar with good food and a very good price in a lovely garden setting

Visited July 2014
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Salisbury, United Kingdom
Senior Contributor
34 reviews 34 reviews
17 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
“why negative reviews?”
4 of 5 stars Reviewed July 2, 2014

before visiting this restaurant I was a little nervous as I saw the rating was not that good on here.
To put my toe in the water I ordered 2 pizzas as take out. We were pleasantly surprised.
On ordering the 2 pizzas I purchased a small bottle of wine and was given a bottle of water for free which was very appreciated.
The following night we visited for an evening meal and found the food very good, my wife saying that the pizza was the best she had ever had. We returned the next night both having the same as the night before a Delacate pizza and i had the wonderful sea bass cooked with olives and wine.The house white was very smooth
Our experience was one of thorough enjoyment and would recommend it

  • Visited June 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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Brisbane, Australia
Senior Contributor
42 reviews 42 reviews
14 restaurant reviews
Reviews in 28 cities Reviews in 28 cities
76 helpful votes 76 helpful votes
“Great food!”
5 of 5 stars Reviewed June 6, 2014

Right next to a park this friendly family restaurant had wonderful ambience and great food. The seafood soup was to die for and the Quattro pizza lived up to all expectations. Far enough away from the lake to avoid the inflated prices we had a lovely meal and would definitely go back.

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