After a tiring drive in the off-season, we chose this exceptionally pretty hotel on the waterfront for its location and--after being shown the room--for its beauty. Unfortunately, a nerve-soothing, before-dinner shower proved impossible on this chilly day; the hottest water available was not even tepid--far too cold to bathe in.
I spoke to the employee on the desk, who said they had been having some "technical" problems. He said he would look into it, and within a half-hour, there should be hot water. But he looked strangely nervous as he said this, so I waited a half-hour and then ran the hot water full strength for ten minutes, just in case the water heater might be, oh, half a mile away. Of course, the water was still only tepid. So I phoned him and told him this.
He said, "Oh, but it has been fixed."
I said, "I assure you it has not been fixed. There is no hot water."
With a tired sigh, he said, "I will look into it again. In another half-hour, there will be hot water."
And in another half-hour, there was indeed slightly *warm* water. Not hot, but if you did not add ANY cold at all, it was just bearable.
In the morning, before my shower, I tested the water, and sure enough, the hot water had been--I am sure--turned off during the night. So, I called the desk and told the guy again that there was no hot water. He was basically a pleasant person, and we went through the same routine as the night before. By being polite but persistent, I got WARM water one full hour later.
In addition, although it was an unseasonably cold spring, the heating in the room was turned OFF.
And finally, for a premium price in a premium hotel, there was NO wifi in the room. You had to go to a common area regardless of the fact that it might be 1am--very inconvenient for international travelers en route for months at a time.
At times, there was a very sour-looking older man on the desk, handling what looked like old-fashioned ledgers. From the fear and embarrassment the employees showed around him, I suspect this was in fact the owner, and that he was exactly the sort of skinflint, who--to save money--would deliberately shut off the hot water in the bathroom, as well as the climatization, plus the wifi in the rooms.
If my guess is right, this policy will bring him no profit, for (a) who in his right mind would ever return to such an hotel? and (b) who--after reading on tripavisor that there is no hot water and no wifi in the room--would even THINK of stopping there?
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- Also Known As:
- Riva Del Sole Cefalu
- Riva Del Sole Hotel
- Hotel Riva Del Sole Cefalu, Sicily