Before staying at this hotel, I was skeptical having read numerous bad reviews. My husband and I were on our honeymoon and had taken the train into Castellemmare di Stabia from Naples. It wasn't until we had walked for 2 hours with our suitcases in 40 degree heat that we finally made it to the hotel (DO NOT stay at this hotel if you don't have a car; it is a hike to get ANYWHERE and NO TAXIS!!). At first impression, the hotel seems clean, the staff seem pleasant and the views are lovely. However, after being promised a room with a view, we actually had a room with a window 6 inches wide that looked straight at the hill the hotel was built into (not only was there no view, but there was also no natural light). Our room also smelled like ammonia so badly that I had trouble breathing by the end of our 3 night stay and I believe it made be quite sick afterwards. The hotel advertises a few services that they do not actually have. We booked the hotel partly because they advertise a laundry service. When we inquired at the front desk, we were told they do not even have washing machines on site. They also do not have a pizzeria, despite the sign outside. The staff are friendly enough, however they are not helpful and did not seem to know enough about the hotel or the area to answer basic questions. With the exception of the older man working in the top floor restaurant, they were quite incompetent and lazy. The top floor restaurant was a beautiful view with excellent food and a very hardworking, friendly male server that truly made our stay. He seems to pick up a lot of the slack for the rest of the staff. On the flip side, there are two women who work there that were extremely rude to us on a few occasions. We were told by the front desk that breakfast was served until 10am. My husband and I came down at 9:45am and breakfast was already being cleaned up. As soon as we walked into the room and before we could do or say anything, we were berated by these women in Italian. I understood a bit of what they were saying and it was quite nasty - yelling at us for being late for breakfast and that they were refusing to leave anything for us. We ignored them and helped ourselves to the two croissants left on the table. At that point one of these women approached my husband and continued yelling at him. It was appalling. I would not recommend this hotel, especially if you are expecting kind service. My advice: spend a bit more money and stay in or closer to Sorrento. You won't regret it.
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- Also Known As:
- Grand Hotel La Panoramica Italy/Castellammare Di Stabia, Province Of Naples