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“Relaxing in a very pretty place” 4 of 5 stars
Review of Hotel Cristallo

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Hotel Cristallo
3.0 of 5 Hotel   |   Dolomiti, 24, 38032 Canazei, Italy   |  
Hotel amenities
Ranked #25 of 49 Hotels in Canazei
Melbourne, Victoria, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Relaxing in a very pretty place”
4 of 5 stars Reviewed July 2, 2014

The hotel is a typical chalet style with lots of wood and mountain charm. Our balcony faced the main street but, unlike most main streets, this one had mountains and forest views. The reception was professional and pleasant. They helped with any question or request.

The room was a good size and quite comfortable. the bathroom was a good size but the shower was poorly designed. If you weren't careful with the movable shower screen, you could easily flood the floor.

Beware, the price is per person per night for room, breakfast and dinner. We made the mistake of missing the "per person" bit so we thought we had a steal when we booked. nevertheless we had an off-peak rate and was within out budget.


All meals were excellent and filling. Facilities included pool, sauna and spa. the pool attendant was also a professional masseur, a bit off-putting for a moment but his skill overcame any shyness.

Room Tip: All rooms are good and the double glazing with window shutters ensure a peaceful night sleep.
See more room tips
  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristallocanazei, Guest Relations Manager at Hotel Cristallo, responded to this review, July 6, 2014
Dear Guests,
thanks for your description and to have chosen our hotel for your summer holidays.
We will be glad to welcome you again in our house and to give you all our best attentions and cares.
Looking forward to see you soon.
Best regards
The staff Hotel Cristallo
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212 reviews from our community

Traveler rating
    92
    97
    14
    8
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Malmo, Sweden
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 25, 2014

Our family spent a week in February at Hotel Cristallo in Canazei. The weather was not so good, so we were dependet of the hotel.
The rooms are large and clean with a good bathroom and a big balcony. There is a brandnew spa with steamsauna, hot sauna and extra hot sauna, plus a pool with several massage opportuniteies. The real massage – one hour for 45 euro – is a bargain and must be tried. He is so professional – but only speak italian.
The food is traditional and good. Every evening started with a huge hors deuvre, with grilled peppers, wonderful vegetable mixes, small sandwiches with homemade tomatoe sauces etc.
For skiing, Canazei is overcrowded. After a couple of hours the snow is so bad so it is not funny. But just 20-30 minutes away is Alpe Lusia, or San Pellegrino or Fasso. Go there instead, much less people. But stay in this hotel.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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cristallocanazei, Guest Relations Manager at Hotel Cristallo, responded to this review, February 27, 2014
Dear Peter_Oll,

we thank you for your lovely review, we are delighted that you enjoy staying here with us, and that you are pleased with both our services and our staff!
We look forward to welcoming you and your family again next year!
Kind regards
Fam. Marchioni and the staff
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Oxford, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 24, 2014

Just back from the 7th or 8th visit with a group of seven to this excellent and well located Hotel. Clean, good sized rooms with all facilities, very friendly and helpful staff (they don't change from year to year so that must tell you something!). Food is excellent and the (first course) salad buffet is amazing.

This year we experienced the new Wellness Centre. Beautifully designed with a normal sauna a 'soft' sauna (not so hot) a steam room, swimming pool with jacuzzi and a relax room with herbal teas and loungers. All this for the cost of renting a robe and towel (if you don't bring your own). A massage is available at extra cost.

The ski bus is a few momnets walk from the boot room and 3/4 minutes from the main lift - sking was excellent!

Needless to say we will be back next year!

Michael King UK

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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cristallocanazei, Front Office Manager at Hotel Cristallo, responded to this review, February 26, 2014
Dear Mkandakar,
Thank you very much for the nice review and all the compliments for the professionalism, the rooms and cooking. We are happy to been able to make you spend a nice holiday!!Together with our staff we work everyday to give a high quality service and to make our guest's holiday unforgettable.
See you next year!!!!!!!!

A warm regard from management and staff of Hotel Cristallo
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Sydney, Australia
Top Contributor
56 reviews 56 reviews
36 hotel reviews
Reviews in 40 cities Reviews in 40 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed January 19, 2014

We did a family 6 day stay. The Hotel was perfect. Breakfast and evening meal supplied, was of superb quality with plenty of variety and quantity.
The hotel staff at the counter, in the kitchen and in the bar and wellness centre were very keen to help in any way they could.
The family room was of a good size and the beds were comfortable. The rooms were very clean and well appointed.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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cristallocanazei, Public Relations Manager at Hotel Cristallo, responded to this review, February 27, 2014
Dear BobW,
We thank you for your very nice review and we are pleased to hear you enjoyed your stay here in Canazei!!!
We hope to welcome you again for another holiday!!!
Best Regards
Fam. Marchioni and the staff
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Jönköping, Sverige
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 10, 2013

The location off this hotel is ok with about 1 km to the lift or the slopes and the ski-bus stops about 40 m from the hotel. There was a good grocery store next to the hotel, and restaurants and sport stores started a few hundred meters from the hotel.

I had a single room with a balcony faced to the afternoon sun - perfect! The room was very clean and the maid come every day. I travelled with a larger group, and I heard that the maid was very helpful in the boys-room, taken care of all the chips and stuff on the floor and also managed to organize the underwear after four guys in the right bags!

The breakfast was OK, not top-class though. The juice tasted just sweetened water. The coffee-making machine compensated for this. The dinner was excellent starting with salad-buffet and then a choice of starter and a choice of main course. After this there was a dessert of the day, or a choice of three different other desserts. If You didn’t drink the whole bottle of wine or whatever You drank, they placed the bottle on the table the following day marked with your room number.

In the basement You placed Your skis, and also Your ski-boots in a heated rack. There was also a very nice relax area with two different saunas, tropical shower and two small whirlpools that You could use if You bought a coin. When we left they started rebuilding the basement for adding a pool I heard.

Would definitely recommend this hotel.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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cristallocanazei, Public Relations Manager at Hotel Cristallo, responded to this review, February 27, 2014
Dear RobTheSwe,

Many thanks for your kind review. We are delighted that your holiday here in Canazei has been an enjoyable experience and pleased that you were satisfied with our hotel, staff and services.
We hope to have the pleasure of welcoming you again in our hotel with the new spa and pool!!!
Fam. Marchioni and the staff
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London, United Kingdom
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 15, 2013

No frills rooms but big, everything you need just not luxury.
Very Friendly staff and great food in the restaurant, the menu translation into English is a bit random but kind of half the fun....
Very
Central location.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristallocanazei, Public Relations Manager at Hotel Cristallo, responded to this review, March 9, 2014
Dear Guest
Thank you so much for your review !!!!
It 's always a great pleasure to know that your stay with us has been to your liking.
We look forward to the next holiday! A dear see you soon ...
The Management and staff of Hotel Cristallo.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2013 via mobile

Very nice hotel, in hillarious location. Great services including room service and restaurant. Meal was always great with various options to choose from. After skiing is possible to use great wellness with 2 saunas, whirpools and aromatic shower.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristallocanazei, Guest Relations Manager at Hotel Cristallo, responded to this review, March 9, 2014
Dear Guest,
Thank you so much for your review !!!!
It 's always a great pleasure to know that your stay with us has been to your liking.
We look forward to the next holiday! A dear see you soon ...
The Management and staff of Hotel Cristallo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Cristallo

Address: Dolomiti, 24, 38032 Canazei, Italy
Location: Italy > Trentino-Alto Adige > Province of Trento > Canazei
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #25 of 49 Hotels in Canazei
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Cristallo 3*
Number of rooms: 50
Official Description (provided by the hotel):
Situated centrally and surrounded by a breathtaking landscape, the Hotel Cristallo in Canazei has served as international grade accommodation for over fifty years. The hotel offers pleasant and comfortable traditional alpine style surroundings, where the scent of wood blends with that of the natural environment. Ideal for those looking for a reinvigorating and satisfying vacation. Our helpfulness and ability will help you transform your stay in our hotel in Canazei into an unforgettable experience. ... more   less 
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