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“A "3-star Hotel" with an inflexible owner” 1 of 5 stars
Review of Albergo La Croce - See and ski Tuscany

Albergo La Croce - See and ski Tuscany
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Albergo La Croce - See and ski Tuscany
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Vetta Amiata, 53021 Abbadia San Salvatore, Italy   |  
Hotel amenities
Arezzo, Italy
1 review
“A "3-star Hotel" with an inflexible owner”
1 of 5 stars Reviewed January 27, 2013

Me and my wife didn't have a good experience with the Albergo La Croce. Differently from the other guests, we didn't want to stay in the hotel to go skiing in the little ski station in front of it, we simply wanted a place in the mountain where we could study and rest after a walk. It was simply shocking to find that our room was very cold. After an hour, we decided to ask the owner to set a higher temperature to the radiators. First, a member of staff said that it wasn't possible to do it, and the owner, as impolite as the other person, said he had just raised the temperature.
Whatever he did, the room didn't get warm enough, and, since I had a terrible headache due to the constant cold in the room, knowing that it would get even colder during the night, we decided to leave the hotel (at around 20:30) just a few hours after our arrival.
Under these conditions, we believed that it wouldn't be fair to be asked to pay for the whole price, because we weren't satisfied with the service at all. The owner, a person who believes arrogance and cynicism to be politeness, calmly said he would report us to the police if we didn't want to pay for the whole stay (as if we had slept in the hotel).
I must admit I became really angry with the owner before paying the whole price, something I found simply unfair and dishonest. I asked myself afterwards: how can a hotel owner allow himself to be so inflexible with his guests, especially when they're rightly unsatisfied with his hotel services, being indifferent to their well-being, knowing that he's directly dependent on these guests?

Stayed January 2013, traveled as a couple
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15 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • Italian first
  • Any
English first
Poznan, Poland
1 review
4 of 5 stars Reviewed July 2, 2010

very nice people, the food was great, they make sweets, bread (never in Tuscany found the bread like this), home made pasta, fresh vegetables (the grilled vegetable is really fresh grilled by them and not from the jar).
very nice place, woods, mountain, silence and pleasant sun bathes.
sweet black labrador retriever to joke with my children ;D

  • Stayed June 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Albergo La Croce - See and ski Tuscany

Address: Vetta Amiata, 53021 Abbadia San Salvatore, Italy
Location: Italy > Tuscany > Province of Siena > Abbadia San Salvatore
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #14 of 15 hotels in Abbadia San Salvatore
Price Range (Based on Average Rates): $$

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