We visited Cornwall for the Bank holiday weekend just gone and after reading reviews decided to visit the Pier House Hotel. I really wish we didn't. When we arrived we were just pointed to the bar, where someone handed us a menu and disappeared, no one told us whether we find our own table, wait etc. so after 45 minutes of no one even asking if we wanted a drink we asked if anyone was going to serve us, 20 mins later we were shown our table , were we waited another 30 mins for our starters, (which you order at the bar when you first arrive, or in our case when you grab a server, so had been waiting an hour) these were okay, quite oily, but okay. Then we had an hour wait for our mains which were terrible. We ordered two steaks, one medium rare and one well done. The well done steak was burnt on one side and very pale and anemic on the other, it just crumbled apart and tasted like you would imagine carpet to taste. very disappointing, the other had the mango chutney and Stilton topping on, which tasted of marmalade. The vegetables were frozen ones smothered in butter making them pretty inedible and the chips where also frozen cooked in the oven ones. they were also pretty horrible. Paying what we did for the food we expected alot more than this. When we complained the waitress told us the mango chutney is shop bought so is definitely mango (for a stable everyday menu item i am very disappointed they don't hand make this as its very easy and cost efficient to make, and that she had noticed the well done steak was bad. however she did not send it back to the kitchen upon noticing this in the first place. and worst of all not one apology for how bad the meal was. Safe to say we left without a tip and will not be returning again. I would advise not to go here. Bad service, Bad food. All in all ruined our visit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.