We had a very quick stay here one Sunday night breaking a journey from Reims to Florence. I have to say we loved it. I had chosen it on location and price; this was quite reasonable compared to just about all the other hotels in Switzerland.
It had a very comfortable king size bed plus a comfortable single for my daughter. The shower was superb and I could not fault the cleanliness. As other reviewers have indicated we had a garage under our room with private access which was very hand as it was throwing it down with rain!
We did not eat at the hotel as we were on a flying visit but ate in the evening at the Italian ristorante directly across the road which was perfectly fine. The hotel staff were extremely friendly and had big smiles to greet us.
Lugano is an absolutely beautiful location and this is a very nice, reasonably priced hotel (with easy parking) from which to visit it.