I stayed at Sandalwood twice, first from January 24th till the 28th for a conference nearby and then return for another 3 days in February.
During both stays, I found the Staff incredibly helpful, kind, and efficient.
When I returned the second time at Sandelwood, I had fallen a bit sick with some previous stomach problems. The staff readily responded to my need to get some ginger tea and were very efficient and considerate in making sure I got what I needed. Also, the Staff at Reception, Linda and Lillian, were always ready to assist me with phone or internet questions. Linda even helped during her day off when I had to wait for the bus from Kitengela. Each of the Staff Member and management at this hotel is excellent! They display the best customer service I have seen in any hotel I have been before anywhere in the world! I highly recommend this hotel to anyone travelling nearby Nairobi. While Kitengela is a dusty, busy, and industrial location, ( many cements factories are located in Kitengela) being at Sandelwood is a bit of a break from that. Even if during the week-end, the hotel may host events that sometimes include loud music, the Staff is always considerate of each guest request once addressed.
Thank you for a wonderful stay!