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“A bit Disappointing.” 4 of 5 stars
Review of Sandalwood Hotel & Resort - Kitengela

Sandalwood Hotel & Resort - Kitengela
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Sandalwood Hotel & Resort - Kitengela
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Nairobi - Namanga Highway, Athi River, Kenya   |  
Hotel amenities
Ranked #2 of 3 Athi River B&B and Inns
Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“A bit Disappointing.”
4 of 5 stars Reviewed January 8, 2014

On new years we decided to go for a swim around lunchtime while i was visiting a pal in Kitengela. We were the first in the pool but soonest we got in you could step on a piece of polythene paper n you could see that the pool wasn't that clean. The chef disappointed in terms of communication when they were out of supplies forcing us to order for wine and ate out later. All i can say is the service was owkay.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Nairobi, Kenya
Top Contributor
82 reviews 82 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed October 11, 2013

On a Sunday afternoon my friends and I decided to go for lunch out of town. As we drove into Kitengela, we came across Sandalwood, which looked quite nice structurally. We decided to sit by the poolside and it took a while to get some service. Once the waitress arrived she took our orders and after she brought us our beverages we didn't see her for another hour. We went to the bar several times inquiring about our food and they kept telling us it was coming. One of my friends ordered a kilo of goat meat and it barely looked like even half. It was obvious we had been conned. we found it pointless arguing with the waitress and so we just left it. Also keep in mind that the food is very expensive and not very good. It took us another hour to get the bill and once we paid we sat for another 20 minutes waiting for our change. When we finally located the waitress she assumed that the change was her tip and that's why she didn't bring back the change. We asked her for the change, which she brought grudgingly and we left without tipping her. I don't understand how the management cannot properly train their staff. One thing is clear - we are not returning to Sandalwood.

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sandalwood Hotel & Resort - Kitengela

Address: Nairobi - Namanga Highway, Athi River, Kenya
Location: Kenya > Eastern Province > Athi River
Hotel Style:
Ranked #2 of 3 B&Bs / Inns in Athi River
Number of rooms: 30

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