Good news, the bed was still wonderful.
Time has marched on and the superior quality and customer service went with it. There was a litany of small problems mostly concerning housekeeping and general maintenance. The first day we were there and I went down to the front desk to request more pillows and towels and housekeeping to clean up something that looked like cola in the ac/heater unit. She asked me if I had tried asking the housekeeper. I told her I saw the cart but didn't see a person. I also informed the young lady that the cover for the unit control was broken. She responded that no, they indeed snap off and on. I told her I understood that but this one was broken. It was then that she dropped her shoulders,rolled her eyes up and said she would call housekeeping. A few minutes later a very nice lady showed up with our requested towels and pillows. She replaced the soiled AC grill with one from another room and told us that a lot of the control panels were broken and they are just suppose to place them over. Don't get me wrong I do not care about the cover, I simply wanted them to be aware of it because the slightest movement with the curtains the darn thing would fall off. We finally just laid it on the desk. We thanked her and gave her five dollars for her trouble. Management did follow up later with a call asking if we were happy with our room. Sure. Sure we were considering there were no rooms available in the city of Waco due to a statewide Masonic meeting and the meeting on the football field between Baylor and Texas, besides at that point we were.
The next morning I went to bath and could not get the water in the shower/bath hot enough to be comfortable for me. So again I went by the front desk on my way out and mentioned it to a pleasant new face. We went through the regular routine about did you let it run long enough, too long, maybe it was the time I bathed (maybe everyone was bathing at the same time). In the end the pleasant new face replied that possibly due to the cold front her maintenance guy might could raise the temperature. I thanked her, smiled and left still wondering how that would solve the problem of the shower not getting hot when both the bathroom sink and the sink at the wet-bar in the room could get very hot. With this, there was no follow up.
And then the next day...
It was very cold and I was not going to leave until I had to (OK I was putting off the lukewarm shower as long as I could) when the housekeeper came a knocking. I answered the door in my robe and told her I was in the middle of getting ready and could she come back later. She said no and asked me if I did not want the room made. I said yes. She said then she had to do it right then. OK, I am sitting at the desk in a robe putting make up on with the door propped open and people walking down the hall and I just could not allow this so I told her she needed to go where I could finish dressing. All this time I am thinking she is getting off work early due to the freeze and I am her last room. No. As I leave for my appt. I pass her on the way to the elevator cleaning another room. I did not return to the hotel until late and again I reported it to the front desk (a completely different girl) and the manager on duty. The young man was nice an said he knew the housekeeping staff very well and this was not right, it could be the language barrier but they will come back later if you ask; he would look in to this. I heard nothing back but by this time I knew not expect too, besides this young manager did not think enough of this establishment to wear a shirt that was so wrinkled it looked like he picked it up off the floor to come to work.
We were able to cut our trip short and informed the front desk that we would be checking out the next day. I asked what they heard about the shower. "Oh, they will probably have to bust the wall out to fix it." What?!! OK, so they never talked to maintenance at all.
Additionally just FYI, the outdoor pool is being redone which shouldn't matter in the winter time except the renovation has several parking places blocked. Which again under normal circumstances would be no problem but, when it is sold out it proved to be concerning.
Also, if you decide their price is worth a great bed you may want to make sure your room is located away from the front because around 4:30/5:00 am someone is dropped off or comes to work that has a fabulous base in their automobile. Awesome!
The standards of this once great hotel are gone all the way down to the coffee and food they serve. No customer service, not just for me but for the others I heard while waiting for my vehicle to de-ice.
It may be surprising to these college students that people that stay at hotels may actually know what standards to expect but it shouldn't be to the management and the owner.
And to the eye-roller, most children learn that is inappropriate about the age of seven.
- Official Description (provided by the hotel):
- The Hampton Inn Waco North hotel is located on Interstate 35 three miles north of downtown, and just minutes from the Waco Convention Center, Waco Regional Airport, and Baylor University. All rooms have microwaves and refrigerators. Guests enjoy free hot breakfast daily, free WiFi, and free shuttle to and from the airport (must reserve 24 hours in advance). ... more less
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- Also Known As:
- Hampton Inn Waco
- Waco Hampton Inn