I spent six days at the Al Bustan Palace and while the hotel is nice and the staff quite helpful, it doesn't seem to meet the Ritz-Carlton standards as a 5-star hotel. As other reviewers have commented, the rooms are a bit tired and need some refurbishing. Also, I would recommend a sea view room where one can enjoy the sea at night on the room balcony. With the exception of the front desk staff, who appeared somewhat annoyed when I was attempting to check in, the hotel staff was very friendly and attentive to the needs of the guests. The beach and pool area were nicely maintained and very enjoyable and the gym was top-notch. Overall, it was an enjoyable stay, but I think the Al Bustan management needs to recognize that guests have other nearby options (e.g., the Shangri-La's Al Husn Hotel, The Chedi Muscat, etc.) and if they don't drop the pompous attitude and continue to focus on the needs of the guests, they'll lose repeat business to other local hotels.
- Official Description (provided by the hotel):
- Set against a dramatic backdrop of rugged mountains, Al Bustan Palace, a Ritz-Carlton Hotel, lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping, overlooking the glittering azure waters of the Gulf of Oman. ... more less
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- Also Known As:
- Intercontinental Hotel Muttrah