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“Fabulous location on the beach” 5 of 5 stars
Review of Grand Hyatt Muscat

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Grand Hyatt Muscat
5.0 of 5 Hotel   |   Shatti Al Qurum Diplomatic District | PO Box 951, Muscat 133, Oman   |  
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Ranked #4 of 34 Hotels in Muscat
San Francisco, California
Top Contributor
315 reviews 315 reviews
68 hotel reviews
Reviews in 76 cities Reviews in 76 cities
148 helpful votes 148 helpful votes
“Fabulous location on the beach”
5 of 5 stars Reviewed January 26, 2014

This is my first trip to Oman and I chose a hotel near the Royal Opera House where my meetings took place. First impressions bowled me over. The lobby is grandiose, staff very friendly and helpful and efficient. My room was huge, well appointed and had a view of the Gulf of Oman. After a night's sleep to help recover from 25 hours of travelling, I spent some time exploring the property. Great pool close to the sea with a large bar, a lot of lounge chairs at the pool and on a grassy area that leads to a magnificent beach. Being here in the winter reminds me of Hawaii in terms of the climate and I wondered why there were not more people here from Europe - the hotel seemed half empty. The breakfast buffet is very good with wide variety of foods for every palate and the staff attentive - maybe too attentive as once when I went in from the terrace to grab a second helping, they effectively bussed my table. When I returned, my tea and linens were restored quickly with many apologies. The Italian Restaurant is highly rated - I just had a glass of wine there and there seems to be a number of other places to eat and drink. The property is maintained and super clean. would not hesitate to stay here again.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, February 4, 2014
Dear John K, many thanks for your valuable feedback. We highly appreciate the time you took to leave us a review on trip advisor. We are even more thrilled to hear that your stay was enjoyable. The pictures you shared look great and provide guests a chance to see different angles of the hotel.

Thank you once again and we hope to welcome you back to Grand Hyatt Muscat in the future.
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564 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
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English first
Muscat, Oman
1 review
5 of 5 stars Reviewed January 25, 2014

Very nice hospitality, Nice ambiance, accessibility to other parts of city is easily available. Its a beach hotel can have real fun and experience. Accurate information is received from staff members. Excellent variety of food. Clean and tidy.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, February 4, 2014
Dear Kishoreplr, we sincerely appreciate your feedback and many thanks for leaving us such a pleasant review. We are very excited to hear you had an enjoyable stay and are thrilled to receive full points for all the categories on trip advisor.

Thank you once again and we hope to welcome you back to Grand Hyatt Muscat on your next visit to Oman.
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Rio de Janeiro, RJ
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 21, 2014

It was my first time in Muscat for business and I was positively surprised with this hotel. The hotel is large, divided in two wings with pool area in the center. The location is a bit far from downtown, but has lots of taxis available. The property sits right on the beach and that makes it a perfect place for a early morning walk. (Good for jet lag).

The pool area is large and comfortable. Beach service is limited, but that's a cultural aspect, I believe.

The breakfast and room service food was very good.Well, in Oman the food is always excellent! One of my favorite item from their breakfast buffet was the natural honey. So crisp and fresh! I did not have dinner there, since I was working until late.

The decor is opulent but somewhat tasteful. The room was huge and comfortable, with a pool view. I was a good base to be at, comfortable, silent, breezy and friendly.

Room Tip: Try a upper floor pool view room. Mine was a bottom floor and, all thought it was ok, top one might...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, February 4, 2014
Dear Forattini, thank you for your valued feedback. We're very happy to hear that not only you enjoyed your stay and the location but also found the food, especially our breakfast to be pleasant.

We thank you once more and hope to welcome you back to Grand Hyatt Muscat in the future.
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Sunbury, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 14, 2014

A totally over the top designed hotel. Gaudy interior with gilt everywhere, Couldn't feel at home in a plastic palace. The food prices in the restaurants were excessive. A total lack of light at the tables so that waiters carried torches so that you could read the menu's. Not a clue what the food looked like. Kept bringing water to the table when not asked for then charged £6.00 per bottle.

Room Tip: Don't go
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  • Stayed January 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, January 21, 2014
Dear Larry D, thank you for your valued feedback. It would've been great if you'd mentioned which restaurant you had experienced this. Only our outdoor restaurants have lights on the menu to provide you with better visibility when choosing your item from the menu.

We do apologise for the inconvenience of serving you water when you did not wish to. We are a 5-star hotel and the price of a large water bottle is the same across all 5-star hotels in the country.

We would've loved to hear your feedback during your stay however we hope that you choose to return to Grand Hyatt Muscat in the future.
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Dublin, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 12, 2014

I stay in this hotel when I go to Muscat which is at least twice a year. The staff are generally very friendly, all speak reasonable english and the service is always to a pretty high standard. The hotel itself has a great location, literally on the beach so you can go for a nice walk in the morning or evening. The food is decent, breakfasts and lunches are great, and there is a pretty good variety. The only downside is that the hotel is not located close to the downtown area of Muscat, although having said that, there are always taxis ready to bring you to town at the hotel entrance, so its never an issue. The rooms are very large in terms of size and have really high ceilings, so one gets a sense of old world opulence. Overall, if you are considering going to Oman you could do a lot worse than pick this hotel.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, January 20, 2014
Dear kinsey101, many thanks for your valued review and feedback. We're delighted to hear that you choose to stay with us everytime you're in Muscat. We hope you continue to choose Grand Hyatt Muscat as your preferred choice of stay in the future.
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Washington, DC
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed January 12, 2014

Having read some Trip Advisor reviews, I expected this hotel to look like Disneyland. In fact, the décor is very tasteful and attractive, with plush green-and-gold carpets, tall floor-to-ceiling windows that showcase the beach, and beautiful floral arrangements. The service is very attentive and friendly. One nice feature is a paved path running the length of all of the hotels and embassies, along the beach -- perfect for a walk (even all the way to the Opera).

Room Tip: Ask for a quiet room in the Seeb Wing.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, January 13, 2014
Dear 20007, many thanks for your wonderful review. We are happy to hear that you enjoyed your stay with us and that you found the architecture of the hotel impressive.

We would like to thank you once again for taking the time to leave us a review on trip advisor and hope to welcome you back to Grand Hyatt Muscat again.
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Zurich
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 12, 2014

I have spent 2 nights at the Grand Hyatt and I was very happy with it: the room and the bathroom were very spacious, it has a nice pool and access to the beach, very friendly personnel and it is close to the main sightseeing spots. Breakfast was good but not great

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, January 13, 2014
Dear vale_sartori, thank you for your valued review and for sharing your experience with us. We apologise if you did not feel that breakfast was great. Please let us know where you felt the shortcoming was and we will make sure that we immediately work on improving that area.

Many thanks once again and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Muscat

Address: Shatti Al Qurum Diplomatic District | PO Box 951, Muscat 133, Oman
Phone Number:
Location: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Muscat
#4 Luxury Hotel in Muscat
#4 On the Beach Hotel in Muscat
#4 Romantic Hotel in Muscat
#4 Family Hotel in Muscat
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hyatt Muscat 5*
Number of rooms: 280
Official Description (provided by the hotel):
Grand Hyatt Muscat is a 5 star hotel situated on a pristine stretch of beach in the capital of the Sultanate of Oman and is a striking illustration of Arabian architecture. Located in the heart of the diplomatic district of the city in Shatti Al Qurm, majestic surroundings and traditional Omani hospitality combine for a truly unforgettable stay. Grand Hyatt Muscat is perfect for both business and leisure pursuits, and is one of the largest and most opulent luxury hotels Muscat has to offer, with 280 stylishly appointed rooms & suites. The property has exceptional recreational facilities and numerous meeting and banquet spaces which cater to a wide range of events and business requirements. Guests can choose from a variety of award winning restaurants, bars and lounges including Grand Hyatt Muscat’s signature restaurant, Tuscany Italian restaurant, the Rooftop Grill House and Muscat’s premier night club Copacabana. ... more   less 
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Also Known As:
Grand Hyatt Muscat Hotel Muscat
Muscat Grand Hyatt
Hyatt Muscat
Muscat Hyatt

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