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“A welcoming comfortable hotel with excellent management and staff” 4 of 5 stars
Review of Grand Hyatt Muscat

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Grand Hyatt Muscat
5.0 of 5 Hotel   |   Shatti Al Qurum Diplomatic District | PO Box 951, Muscat 133, Oman   |  
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Ranked #4 of 34 Hotels in Muscat
Northampton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“A welcoming comfortable hotel with excellent management and staff”
4 of 5 stars Reviewed September 14, 2013

I spent the 8th -13th September at the Grand Hyatt during my first business trip to Oman. Overall my experience was excellent.

Others have commented on the high cost of food at the hotel. We found it hard to dine in for our company budget limit of 14OR (25GBP) per night and had to supplement this. However the Grand Hyatt is a 5 star hotel and we had no complaints about the quality of the food or service we experienced.

I stayed in room 334, which is conveniently located for the lobby and enjoys nice views of the gardens, terrace and to the extreme left, the pool and sea. The room was lovely and kept impeccably clean by attentive housekeeping staff.

Loud night-time noise (after midnight) emanating from the bar terraces was a big irritant, especially when trying to get to sleep in anticipation of an early start. However, at least the guests in question were having a great time....

A huge flat screen TV was provided with a range of free channels, but interference caused the picture to break up periodically. This made extended viewing very irritating.

Sadly these last two issues led me to strip the Grand Hyatt of one rating level in this review, robbing them of top marks. However, I would still recommend the hotel and am looking forward to spending another week there in early October.

Oman is a lovely country and the Grand Hyatt is a great place to stay whilst you get to know the welcoming people and the interesting places of this beautiful coastline.

Room Tip: A room on the third floor is convenient for the lobby, but try to get a room on the sea view side fu...
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, October 6, 2013
Dear BusinessTraveller145, many thanks for your valued feedback. We apologise for the inconvenience with regards to the music coming from our pub as well as our channels.

We will certainly share this information with our team and hope that next time around we will provide you a room that is conveniently located in the building. Hoping to welcome you back soon.
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561 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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Oman
Top Contributor
64 reviews 64 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
78 helpful votes 78 helpful votes
1 of 5 stars Reviewed September 9, 2013

The Grand Hyatt Hotel is excellent. This review is about the Habana Sports Bar in the hotel. I use this bar many times and have done for many years, it is a great bar to have a few drinks and watch some sport. However the food is absolutely appalling now. It used to be good, tasty, big portions and decently priced. Now it is exactly the opposite. I took my wife in recently and what she got served was disgusting and burnt and she was almost sick. Not sure if they have changed the chef, the manager or simply dont care about the food but I would not eat here again. I will certainly use the bar as otherwise its great. Come on Habana, either don't serve food or get it right, you are a 5 star hotel!!!

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, October 6, 2013
Dear OmanTrevor, thank you for your valued feedback. We have taken down your observations with regards to the flavor of the items on the menu at Habana Sports Bar and will discuss this internally with our Food and Beverage team.

However, we would also like to point out that we have not made any changes to the portion sizes. As for our prices, we have ensured they still remain competitive. We provide a wide variety of original pub food on our menu, unlike any in the city.

We would like to invite you and your wife back to Habana Sports Bar to ensure you leave satisfied this time. Please get in touch with nicole.bassit@hyatt.com with your details and preferred date.
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Muscat, Oman
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 6, 2013

We stayed in this grand hotel from September 3- 5.
This property is a real rabbit warren of true confusion! Made up of so many buildings &areas, it was at first very difficult to get our bearings.
The staff were amazing, very helpful at every turn. The Club lounge exceeded all our expectations, excellent breakfast & happy hour.

Room Tip: We stayed in suite 126, the hotel offered to move us to the main building, but as we were only stayi...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, October 6, 2013
Dear gonetroppoSriLanka, many thanks for your wonderful and valued feedback. We are very happy to learn that you had an enjoyable stay. It is also great to read that you enjoyed breakfast in the Grand Club Lounge.

Thank you once again and we hope to welcome you back to Grand Hyatt Muscat in the future.
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Alexandria, Egypt
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 6, 2013

I spent my business trip in Oman in this luxurious hotel. It has a perfect location close to the business area. Staff there is very friendly and the rooms are perfectly and luxuriously furnished.
The hotel is easy to access by taxi. The hotel has a very nice pool view, but unfortunately I did not have time to swim. The sea view is perfect as well.
My sole comment is about breakfast. Though quality of food in the breakfast was good, but the variety is limited for such a luxurious hotel.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, October 6, 2013
Dear Hisham E, many thanks for you valued feedback. We are delighted to read your positive comments about the hotel, accessibility and location.

We are sorry to hear you found the variety of breakfast limited. Mokha Cafe is quite known for its lavish breakfast and brunches. We will make sure this point is shared with our team to ensure a wider variety is added to breakfast.

Once again thank you for the time you have taken to leave us a review. We hope that you consider staying with Grand Hyatt Muscat on your next trip to Oman.
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delhi
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 4, 2013

The hotel is well located, right on the beach and near all relevant places in the beautiful dessert enclave. You are within walking distance from embassy road. The decor is a mix of undefined styles with accents of interesting pieces of local art. we with my family & friends had a nice dinner at Hyatt , excellent hotel & services with nice ambience, good staff and courteous. food is very delicious

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, October 6, 2013
Dear Ssachdeva, thank you for your valued feedback. We're happy to hear that you and your family had an enjoyable stay with us from all aspects starting from the view, location, room and our restaurants.

We hope to welcome you back to Grand Hyatt Muscat in the future and thank you once more for your review.
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Madrid, Spain
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 3, 2013

The hotel is well located, right on the beach and near all relevant places in the beautiful dessert enclave. You are within walking distance from embassy road. The decor is a mix of undefined styles with accents of interesting pieces of local art. The service is excellent and every one, from pool to reception, is hospitable and out to help. The Friday brunch is superb and crowded with embassies staff and expatriates, so not miss it if you have to spend a week end in Muscat.

Room Tip: Ask for a room near to the main building or get your self a pair of rolling skates!
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, October 6, 2013
Dear 101CLUB, many thanks for your positive and valued feedback. On behalf of the time, I would like to thank you for the feedback received about our staff and will certainly share this information with them.

Yes indeed! Our Friday family brunch is quite a popular event in the city with not only expats but locals as well.

Thank you once more for your delightful comments. We hope that upon your return to Grand Hyatt Muscat, you choose to stay with us again.
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Johannesburg, South Africa
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 22, 2013

Great and ornate 5 star hotel, very impressive oppulent foyer. An adults hotel not many children seen. Meals excellant but expensive. Good seafront and rooms large. Staff very attentive. Well worth the stay if you can afford. Some shopping close by. 3 days here is more than sufficient.
Not advised to stay during Muslim Ramadan month (check Ramadan 30 day period as changes each year. Ramadam restrictive for non muslims as fasting month and no alcohol (if thats important to you) served anywhere during whole month of Ramadan.

Room Tip: Large hotel with many levels and corridors, so not easy to navigate. so ask for room closer to recep...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, August 26, 2013
Dear shuggy48Muscat, many thanks for your fantastic feedback. Although we are a perfect hotel for both business and leisure pursuits, we welcome many business travellers throughout the year which is why not many children may be seen. Also during the summer, we see a higher number of leisure guests staying with us.

We would like to thank you for your feedback once more and hope to welcome you back to Grand Hyatt Muscat.
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Additional Information about Grand Hyatt Muscat

Address: Shatti Al Qurum Diplomatic District | PO Box 951, Muscat 133, Oman
Phone Number:
Location: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Muscat
#4 Luxury Hotel in Muscat
#4 Romantic Hotel in Muscat
#4 Family Hotel in Muscat
#4 On the Beach Hotel in Muscat
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hyatt Muscat 5*
Number of rooms: 280
Official Description (provided by the hotel):
Grand Hyatt Muscat is a 5 star hotel situated on a pristine stretch of beach in the capital of the Sultanate of Oman and is a striking illustration of Arabian architecture. Located in the heart of the diplomatic district of the city in Shatti Al Qurm, majestic surroundings and traditional Omani hospitality combine for a truly unforgettable stay. Grand Hyatt Muscat is perfect for both business and leisure pursuits, and is one of the largest and most opulent luxury hotels Muscat has to offer, with 280 stylishly appointed rooms & suites. The property has exceptional recreational facilities and numerous meeting and banquet spaces which cater to a wide range of events and business requirements. Guests can choose from a variety of award winning restaurants, bars and lounges including Grand Hyatt Muscat’s signature restaurant, Tuscany Italian restaurant, the Rooftop Grill House and Muscat’s premier night club Copacabana. ... more   less 
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Also Known As:
Grand Hyatt Muscat Hotel Muscat
Muscat Grand Hyatt
Hyatt Muscat
Muscat Hyatt

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