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“Perfect for city trip” 4 of 5 stars
Review of Crowne Plaza Muscat

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Crowne Plaza Muscat
4.0 of 5 Hotel   |   Qurum Heights | Po. Box 1455, Muscat 112, Oman   |  
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Ranked #4 of 39 Hotels in Muscat
Certificate of Excellence 2014
Bucharest, Romania
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
“Perfect for city trip”
4 of 5 stars Reviewed December 24, 2013

Stayed in Crowne Plaza for a weekend trip in Muscat. Usually I avoid big chain hotels as they dont offer such as personalized experience. I chose Crowne Plaza this time as they were part of the Entertainer Voucher scheme where you pay for 1 night and the second night is covered by the voucher. There are 2 other very big names in Muscat which are part of the program but making a booking with them was a nightmare. Crowne Plaza booking was smooth thanks to Alina who assisted via email and phone.

So, the hotel is quite old, maybe 40 years but has gone through renovation process and now it looks good. We stayed in a wing where the rooms have been refurbished and I can confirm they were in a very nice shape. Spacious, clean and well appointed.

The hotel is right by the beach. Well it is somehow on a rock and you need to take some stares to reach the private beach which is between two massive rocks. It looks great. Check out the pictures posted by most of the travelers and you will understand.

Good location, polite and prompt staff, well appointed rooms, very good breakfast and free internet. Perfect for a city break.

The only thing that needs attention from the management is the pool which is extremely dated. You feel like in 1983 when by the pool. Definitely they need to invest and refurbish. Even the surrounding area of the pool is barren cement covered with paint.

Room Tip: Ask for a room in the refurbished wing. Take a room with sea view.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, December 26, 2013
Thank you for taking the time to write a review on Trip advisor about your recent stay with us, it was a pleasure having you. I am pleased to read that you liked our location, breakfast offerings and found the staff to be polite and prompt. I am also particularly delighted that you liked our newly refurbished room. Once again thank you and we hope to welcome you back in the near future.
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838 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
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English first
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 22, 2013

This hotel I think has the best location in Muscat. It's a great resort hotel, quiet a tranquil with great views to the mountains, it even has it's own private beach. And the sunsets are fantastic. And yet it is close to most places of interest in Muscat, but the city is spread out so you need a taxi to get around to the souq, grand mosque, palace etc, but they are inexpensive.
The service was top class, I would like to commend duty manager Sarfaraz Syed and night duty manager Poogil for their very helpful service during the week we were there.
The pool is a little tired, in need of a face lift, but still okay. The room we had was 341 with a lovely big side balcony, which was great to watch the sunset from.
The grounds around the hotel are spacious, lots of grassed areas, and Palm trees.
There is a great out door bar and dining area, with great views down the beach.
And be sure to take a tour into the mountains while here, they are amazing.
The bed was firm, but still quite comfortable.
All in all we had a most relaxing week here.

Room Tip: If you are here for more than 2 nights, pay little extra for the ocean view rooms. Room 341 where s...
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, December 23, 2013
Thank you for taking the time to write such complimentary review about your recent stay with us at Crowne Plaza Muscat. I was particularly delighted to read your comments about having the “best location in Muscat” and “top class service”. We do boast an amazing location with beautiful sunsets and we strive for great customer service and satisfaction. I will be sure to pass on your kind comments to the staff mentioned. We certainly look forward to welcoming you back in the near future.
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Florence, Italy
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 21, 2013

Hi All,
this hotel is located 15 minutes from the Harbour, 10 minutes to City Center, 30 min from Airport.
Rooms are pretty new. You have LCD tv (no usb port) and also a very nice kit to better sleep (aromatherapy).
Tents covering the window are a little too thin, people may see you from outside, not good.
Toilet are new and have all the accessories you may need (small mirror with light, hair drier, soaps).
Hotel restauants are good. Only bad: no food after 23.00 except for burgers. Italian Restaurant has Italian Chief, very good!
Swimming pool is very very small. Hotel has a private beach.

Sea view from bars and rooms heading to the sea is very nice.

Service in general is everywere pretty slow.

Gym, for a 4 hotel, is very very good.

Pick up from Airport available and good level of cars.

Wifi available if you pay. It can be very slow in the room.

Please see attached pics and I hope this review will be useful for you

Room Tip: Choose sea view, high floor. Lower rooms that see the city may have noise from A/C unit
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, December 23, 2013
Thank you for taking the time to write a review of your recent stay with us. It was a pleasure having you and we hope to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 19, 2013

My husband and I stayed here for two days and three nights, and it was beautiful, clean, and very modern. Some reconstruction was going on, but the front desk put us in a place that was quiet and overlooked the pool and the Sea of Oman. The breakfast buffet and the dinner buffet were outstanding, and the concierge was very helpful. The hotel isn't located near shopping, but taxis are easily available.

Room Tip: Ask for a room overlooking the pool and the sea.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, December 23, 2013
Many thanks for taking the time to post a review on Trip advisor, it was a pleasure having you and your husband stay with us. I am pleased to read that you enjoyed our breakfast and dinner buffet and that you had a good stay with us. We hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2013 via mobile

Stayed in the club tower which was great. The room was modern and clean. The extra cost of the lounge as you could gey sandwiches for lunch and a good spread at night including spirits. The location by the beach was nice although a it out of the way. That said, the hotel offers twice daily shuttles to one of the shopping malls and the souk Well worth it.

  • Stayed December 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, December 23, 2013
Many thanks for your kind review. I am delighted to read that you enjoyed your stay and that we have exceeded your expectation. We certainly strive to achieve great customer satisfaction. We look forward to welcoming you back to our hotel in the future.
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Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 15, 2013

Small rooms and showing a bit of age but place has a fantastic atmosphere. The setting right on the coast leads to spectacular views both at day and night. The bar serves great food and is very lively at night with expats and locals. Highly recommended.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, December 18, 2013
Thank you for taking the time to write a review on Trip. I am pleased to read you had a good stay with us and that you highly recommend Crowne Plaza Muscat. We hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlow, England, United Kingdom
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 12, 2013

This place really does take some beating, it really is a fabulous location on the cliff top overlooking the beach and with great views of the Gulf of Oman, affording fabulous sunsets over the mountains.

This is my fourth or fifth trip here, and probably fair to say I will keep coming back if I can. Food and drink is excellent - fabulous all you can eat breakfasts in the Tropicana restaurant - and hotel staff really friendly and helpful.

Probably my all-time favourite hotel.

Room Tip: Worth paying the supplement to get a sea view facing room, and also a balcony adds a little bit extr...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, December 15, 2013
Many thanks for taking the time to write a review about your recent stay with us. We are pleased to read such positive comments regarding the hotel’s location and food and beverage offerings. We are delighted to know that you continue to choose Crowne Plaza Muscat and that we are your “all-time favourite hotel”. We certainly look forward to welcoming you back to in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Muscat

Address: Qurum Heights | Po. Box 1455, Muscat 112, Oman
Phone Number:
Location: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Muscat
#2 Spa Hotel in Muscat
#3 Romantic Hotel in Muscat
#3 On the Beach Hotel in Muscat
#4 Luxury Hotel in Muscat
#4 Business Hotel in Muscat
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Muscat 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Crowne Plaza Muscat is magnificently nestled at the tip of Qurum Beach with breathtaking panoramic views of the Gulf of Oman. The Crowne Plaza Muscat is ideally located a short 5 minute drive from the shopping area of Qurum, 15 minute drive from Muttrah Souk, 20 minute drive from Seeb International airport, and a 10 minute drive from the government and diplomatic districts. Set in 10 acres of lush landscaped gardens within the prestigious 'Qurum Heights' area of Muscat, the Crowne Plaza Muscat's leisure facilities offer you the ideal mix of relaxation and workout after a busy day at the office. The facilities include floodlit tennis courts, swimming pool, children's pool, squash courts, a fully equipped fitness centre and a private beach. The Crowne Plaza Muscat offers 200 elegantly appointed rooms ideal for both corporate and leisure guests. Choices of dining experiences are available in the hotels restaurants. Tropicana offering International selections for breakfast, lunch and dinner, Shiraz the only authentic Persian restaurant in Oman and Come Prima with pure Italian delights. Each offers outdoor dining options. ... more   less 
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Also Known As:
Crowne Plaza Muscat Hotel Muscat
Muscat Crowne Plaza

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