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“Eid weekend” 4 of 5 stars
Review of Crowne Plaza Muscat

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Crowne Plaza Muscat
4.0 of 5 Hotel   |   P.O. Box 1455 | Ruwi, Muscat 00112, Oman   |  
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Ranked #3 of 33 hotels in Muscat
Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Eid weekend”
4 of 5 stars Reviewed August 11, 2013 via mobile

Had a great stay in a club room, good value as you have snacks all day and alcoholic drinks for a couple of hours at night! hotel is in the process of being updated, will go back! Sea view rooms are the best, food in restaurant very good, breakfast especially. Dukes bar was nice too.

Stayed August 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, October 15, 2013
Thank you for posting your comments on TripAdvisor. We are pleased to see that you had great stay with us during Eid and got to experience our new Qurum Club Lounge. We look forward to welcoming you back to the Crowne Plaza Muscat in the near future.
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627 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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Surrey UK
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 2, 2013 via mobile

Stayed here for 5 nights during Ramadan.
Hotel is a bit tired and they are making an effort but to close all but one buffet Resturant for " refurbishment " is just crazy.

Spoke to manager who quite frankly was dismissive and offered me upgrade to exec floor but at extra 40 per night or I could order room service?

No concessions whatsoever !

Pool is nice but like the rest of the hotel it's tired and reflects the age of the hotel. Normally stay at the Hyatt and was a mistake coming here!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, October 15, 2013
Thank you for posting your comments on TripAdvisor. Currently we are in the process of renovating several aspects of the hotel to ensure that it remains update in order to provide the best possible. I have also passed your comments onto management for careful review and consideration. We hope you chose to return to stay with us in the future as we look forward to welcoming you back to the hotel.
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Dubai, United Arab Emirates
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 31, 2013

I have lived more than 150 nights in this hotel during 2011 and that too by choice. It's location, comfort, food, service quality and proximity to other areas makes it just an outstanding place to stay in.

One of the most important part of traveling is to get comfortable sleep, and trust, they can deliver this better than your home, so much so that as a special favour, they accepted my request to sell a couple of pillows, which is not usual for them. Expensive but way worth it.

There is a constant attention to cleanliness, and the house-keeping and room service just requires one time info and they ensure it is perfect for rest of the times.

Being a IHG Platinum member, I used to get upgrades, but I say this crossing my heart, I don't mind living in the normal rooms either.

Beautiful view if you get the option of getting the beach side rooms, the mountains, sun, palm trees and the beach, it's aweinspiring.

They have a nice club called Zouk, it only comes alive on weekends, otherwise, you can shout your choice of music and the DJ plays it for you, in case the other person haven't requested anything before you :-)

Restaurants wise, the Persian food is out of this world and so is Italian, but Persian wins here hands down. (They don't have a room service offer for Persian food, but if you're a really good person, they accept the request ;-).

By the beach, you can have Catch of the Day with a nice bottle of Wine, scrumptious!!!

This is a no-smoking hotel, so incase you are a smoker, request a room with balcony, they have ash-trays there.

Good recreational options, private beach, god sports and outdoor bar, cool pool and a nice garden area makes it just perfect!

And this is a great place whether you're traveling alone for work of pleasure, with family or with friends. It just comes across as great in any way!

For me, I still consider it as a second home.

Front office staff, I have yet to come across a team that is better than what CP Muscat has, specially their front office manager Ms. Saada. To her, every guest is like a family member and she goes way beyond the duty to ensure you a pleasant stay.

Much impressed.

Room Tip: Prefer 2nd floor rooms, it has a nice big terrace with a sun bed. You would love the tan and that to...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, October 15, 2013
Thank you for taking the time to post you kind comments on TripAdvisor. I have passed on your comments to the relevant departments and I am very pleased to see that you have continued to return to stay with us and that we exceed all your expectations in terms of service and facilities. We certainly look forward to welcoming you back to the Crowne Plaza Muscat in the near future.
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Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 4, 2013

Like any enjoyable time away from home, one takes away good memories. Thanks to Trip Advisor we can share our experience & pictures from our stay at the Crown Plaza in Muscat. Our stay was a mixture of business & pleasure, which meant we got time to relax in the sanctuary of our room with a surperb Gulf sea view balcony, hop along to the Club Lounge happy hours, enjoy delicimo food at the restaurants, refresh down at the pool, or take the stairway access to their private beach. A bonus is at low tide - you can safely wade across to the public beach for a walk, swim or watch the activities. I cannot fault the hotel staff, the cleanliness, the service and wonderful ambience this hotel offers!!

Room Tip: A room with a sea view and balcony is so worth the experience
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, October 15, 2013
Many thanks for posting you kind comments on TripAdvisor. I am very pleased to see that you had an enjoyable time during your stay at our hotel and look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat, Oman
Top Contributor
54 reviews 54 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 2, 2013

Other reviews talk about the renovation which the hotel makes no secret of. I can tell you they will go the extra mile to do what's needed to make sure its not a problem for you. The works are restricted to 1 wing and the only noise takes place after breakfast and ends before tea. A high spot is the standard of welcome and professional of the staff. Well above the norm. The buffet is exceptional. Go on a Thursday for the seafood night. They set up charcoal bbq's and you pick your own fresh lobsters, giant prawns etc which are cooked there and then for you. Eat as much as you like for a fixed price. The veranda at Dukes bar has the very best view in the whole of Muscat. An unmissable experience. I will be back.

Room Tip: some rooms have a private terrace over looking the bay.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, October 15, 2013
Thank you for your kind review. I am pleased to read that you had a wonderful stay at the hotel, we have certainly tried to accommodate all guests and ensure that the current renovation noises does not impact our guests as much as possible. We looking forward to welcoming you back to the hotel in the near future.
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Muscat, Oman
Top Contributor
88 reviews 88 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed June 25, 2013

I was most pleasantly surprised when we ordered the steak dinner, it includes half a bottle of wine. The steak was probably the best I have had in Muscat and I am a self confessed carnivore. The mash potatoes were lovely and it was a throughly enjoyed meal. I would definitely recommend popping in for a steak.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, October 15, 2013
Thank you for your review. I am pleased to see you had such a lovely meal and it meet all you expectations. We certainly look forward to welcoming you back to the hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 24, 2013

I gave my husband a treat on his birthday and organised to scuba dive in Oman. We were recommended the Crown Plaza. The room is pretty standard and in keeping with a 4 star hotel but we had the best meal at the Italian restaurant and the quality of food from the room service menu. The reception staff were great in helping us organise my husband's birthday dinner. I highly recommend the Crowne Plaza and will return whenever we go to Oman.

Room Tip: Ask for a sea facing room.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, October 15, 2013
Many thanks for your kind review on TripAdvisor. I am pleased that you chose to stay with us during you visit to Oman, the food & beverage is certainly very good. We look forward to welcoming you back to the Crowne Plaza Muscat in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Muscat

Address: P.O. Box 1455 | Ruwi, Muscat 00112, Oman
Phone Number:
Location: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Muscat
#2 Spa Hotel in Muscat
#3 Luxury Hotel in Muscat
#3 Romantic Hotel in Muscat
#3 On the Beach Hotel in Muscat
#3 Business Hotel in Muscat
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Muscat 4*
Official Description (provided by the hotel):
The Crowne Plaza Muscat is magnificently nestled at the tip of Qurum Beach with breathtaking panoramic views of the Gulf of Oman. The Crowne Plaza Muscat is ideally located a short 5 minute drive from the shopping area of Qurum, 15 minute drive from Muttrah Souk, 20 minute drive from Seeb International airport, and a 10 minute drive from the government and diplomatic districts. Set in 10 acres of lush landscaped gardens within the prestigious 'Qurum Heights' area of Muscat, the Crowne Plaza Muscat's leisure facilities offer you the ideal mix of relaxation and workout after a busy day at the office. The facilities include floodlit tennis courts, swimming pool, children's pool, squash courts, a fully equipped fitness centre and a private beach. The Crowne Plaza Muscat offers 200 elegantly appointed rooms ideal for both corporate and leisure guests. Choices of dining experiences are available in the hotels restaurants. Tropicana offering International selections for breakfast, lunch and dinner, Shiraz the only authentic Persian restaurant in Oman and Come Prima with pure Italian delights. Each offers outdoor dining options. ... more   less 
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Also Known As:
Crowne Plaza Muscat Hotel Muscat
Muscat Crowne Plaza

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