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“You won't be disappointed!” 5 of 5 stars
Review of Crowne Plaza Muscat

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Crowne Plaza Muscat
4.0 of 5 Hotel   |   Qurum Heights | Po. Box 1455, Muscat 112, Oman   |  
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Ranked #3 of 39 Hotels in Muscat
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“You won't be disappointed!”
5 of 5 stars Reviewed July 4, 2013

Like any enjoyable time away from home, one takes away good memories. Thanks to Trip Advisor we can share our experience & pictures from our stay at the Crown Plaza in Muscat. Our stay was a mixture of business & pleasure, which meant we got time to relax in the sanctuary of our room with a surperb Gulf sea view balcony, hop along to the Club Lounge happy hours, enjoy delicimo food at the restaurants, refresh down at the pool, or take the stairway access to their private beach. A bonus is at low tide - you can safely wade across to the public beach for a walk, swim or watch the activities. I cannot fault the hotel staff, the cleanliness, the service and wonderful ambience this hotel offers!!

Room Tip: A room with a sea view and balcony is so worth the experience
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KiwiOverseas-JQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, October 15, 2013
Many thanks for posting you kind comments on TripAdvisor. I am very pleased to see that you had an enjoyable time during your stay at our hotel and look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,068 reviews from our community

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Los Angeles, California
Level Contributor
83 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed July 2, 2013

Other reviews talk about the renovation which the hotel makes no secret of. I can tell you they will go the extra mile to do what's needed to make sure its not a problem for you. The works are restricted to 1 wing and the only noise takes place after breakfast and ends before tea. A high spot is the standard of welcome and professional of the staff. Well above the norm. The buffet is exceptional. Go on a Thursday for the seafood night. They set up charcoal bbq's and you pick your own fresh lobsters, giant prawns etc which are cooked there and then for you. Eat as much as you like for a fixed price. The veranda at Dukes bar has the very best view in the whole of Muscat. An unmissable experience. I will be back.

Room Tip: some rooms have a private terrace over looking the bay.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Belleraphon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, October 15, 2013
Thank you for your kind review. I am pleased to read that you had a wonderful stay at the hotel, we have certainly tried to accommodate all guests and ensure that the current renovation noises does not impact our guests as much as possible. We looking forward to welcoming you back to the hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat, Oman
Level Contributor
142 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed June 25, 2013

I was most pleasantly surprised when we ordered the steak dinner, it includes half a bottle of wine. The steak was probably the best I have had in Muscat and I am a self confessed carnivore. The mash potatoes were lovely and it was a throughly enjoyed meal. I would definitely recommend popping in for a steak.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Service
Helpful?
Thank Mercia2110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, October 15, 2013
Thank you for your review. I am pleased to see you had such a lovely meal and it meet all you expectations. We certainly look forward to welcoming you back to the hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 24, 2013

I gave my husband a treat on his birthday and organised to scuba dive in Oman. We were recommended the Crown Plaza. The room is pretty standard and in keeping with a 4 star hotel but we had the best meal at the Italian restaurant and the quality of food from the room service menu. The reception staff were great in helping us organise my husband's birthday dinner. I highly recommend the Crowne Plaza and will return whenever we go to Oman.

Room Tip: Ask for a sea facing room.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank LydiaJamu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, October 15, 2013
Many thanks for your kind review on TripAdvisor. I am pleased that you chose to stay with us during you visit to Oman, the food & beverage is certainly very good. We look forward to welcoming you back to the Crowne Plaza Muscat in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 24, 2013

Stayed here for a week on business with the last couple of days pleasure. The highlight of this hotel is the views of the Gulf. The service in the reception area is friendly and efficient. The food in the hotel is good (ate at three of the restaurants) but service in Dukes bar can be slow. The breakfast selection is great and there was an extremely helpful hostess there (Ami). The same restaurant has buffets on the evening, often with fresh cooking and both the food and service are good. I used the fitness facility and they have a well equipped gym. The outside pool is great with grassy areas around and easy access down some stairs to a well kept private beach. On the down side both the rooms and common areas are a bit shabby and the place could do with renovation. Good free wifi. Overall a positive experience.

Room Tip: Rooms on the second floor include a balcony overlooking the sea.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ProfW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, October 15, 2013
Thank you for taking the time to post your comments on TripAdvisor. The views over the Gulf are certainly great from the either the hotels food & beverage terrace or the guest bedrooms. I am pleased that you had a great overall stay and got to try out the many options available to guests. We hope you choose to stay with us for your next trip and look forward to welcoming you back to the Crowne Plaza Muscat.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed June 18, 2013

The hotel is located on a hill overlooking the Gulf of Oman. It has a decent pool, 2 tennis courts and a pingpong table (the ball was broken, though). The hotel welcomes you wiith a free drink which you can avail of at the hotel's cool bar in the evening.

For all its pluses, it is an old hotel and badly needs a major renovation. If one plans to go around Muscat, the hotel is not strategically located. The Dollar car rental agency is lousy. The taxi cabs waiting at the hotel charge higher rates than the regular cabs.

While breakfast choices were varied, it was not excellent in taste and I give it a '3'.

I'll most probably book in another hotel during my next business trip to Muscat.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank FMD88528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Muscat, responded to this review, July 3, 2013
Dear FMD88528,

Thank you very much for sharing your experience with us. Please accept my apologies for falling short of your expectations on some aspects of your stay. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests as your comments are being reviewed by the hotel's management and appropriate action will be taken. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests. We hope to have the pleasure of welcoming you back again very soon.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat
Level Contributor
88 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 9, 2013

Great atmosphere in the bar and you can see at least one of the televisions from where ever you are seated if your interested in sports.
Friendly efficient staff and we didn't have to wait long for the food.
The club sandwich was excellent, the baked potato and beans were delicious unfortunately I only got 15 beans!! The sausages were delicious but the small scoop of mashed potato was insufficient.
Compared to other hotels in the area the drinks are reasonable priced.
You can either eat inside or on the terrace over looking the gardens and sea.
Lots of car park spaces in front of the hotel.

Room Tip: If you want a quiet chat with your friends sit in one of the booths.
See more room tips
  • Stayed June 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Outwood-Bound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, October 15, 2013
Thank you for your review. I am pleased that you enjoyed your meal at Dukes Bar, the atmosphere and views from the terrace are great complimented by good food. We look forward to welcoming you back to the hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Muscat

Address: Qurum Heights | Po. Box 1455, Muscat 112, Oman
Phone Number:
Location: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Muscat
#3 Business Hotel in Muscat
#3 Luxury Hotel in Muscat
#3 Romantic Hotel in Muscat
#3 On the Beach Hotel in Muscat
Price Range (Based on Average Rates):
Hotel Class:4 star — Crowne Plaza Muscat 4*
Number of rooms: 200
Official Description (provided by the hotel):
Check into an elegant seaside hotel in Oman's thriving capital with a private beach and easy access to local businesses. The dazzling Crowne Plaza(R) Muscat hotel looks out across the turquoise waters of the Gulf of Oman from a lush clifftop in fashionable Qurum Heights. With a panoramic terrace, pool and private beach, the hotel is just a 20-minute drive from Muscat International Airport and steps from Qurum Beach with its café-lined promenade. Oman's main business and ministerial districts are 10 minutes away. Families and couples can sunbathe on the private beach and swim in a pool set in leafy gardens alive with bougainvillea and date palms. After exploring ancient Muttrah Souq and Corniche, you can savor a cool drink in our English-style Dukes Bar as the sun dips into the Gulf. For dinner, how about Italian, Persian, or lavish buffets on the terrace of Tropicana with stunning sea views? Business travelers enjoy the hotel's relaxed vibe and convenient services such as complimentary Wi-Fi and parking, 24-hour room service and a Concierge who can pre-arrange taxi fares. After work, you can re-energize in the Cliff Club Fitness Center, challenge colleagues to a game of tennis or squash and de-stress in the sauna or steam room with our compliments. With 200 stylish rooms and a convenient, prestigious location in Oman, you'll find Crowne Plaza Muscat an ideal hotel for productive business and enjoyable leisure time. ... more   less 
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Also Known As:
Crowne Plaza Muscat Hotel Muscat
Muscat Crowne Plaza

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