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“Great!” 5 of 5 stars
Review of Brook Mollington Banastre Hotel & Spa

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Brook Mollington Banastre Hotel & Spa
4.0 of 5 Hotel   |   Parkgate Road, Mollington, Chester CH1 6NN, England   |  
Hotel amenities
Ranked #2 of 2 Hotels in Mollington
Blackburn, Lancs
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Great!”
5 of 5 stars Reviewed October 18, 2013

We were greeted by very helpful friendly staff and found all the staff the same. We had a wonderful restful break and some superb meals. As other reviews say perhaps the hotel could do with some decoration, this did not take away from the quality and value of our break. We used the pool and can only say the leisure facilities were second to none. The owner was on site and made it his way to speak to all the guests - a very good customer relationship. Thanks to all at the Brook Mollington we can recommend you highly.

Room Tip: We were at the back of the hotel which was very quiet and overlooked the garden area. Room 36.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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900 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
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English first
Dublin, Ireland
1 review
2 of 5 stars Reviewed October 16, 2013

The good:
Staff were all really helpful, friendly and efficient.
The pool was reasonable.
Free bottled water in room (a small thing, but still nice).

The bad:
Hotel is very shabby. Wouldn't mind too much if it was just in need of a lick of paint, but it extended to the bed being broken; the heating in the bedroom not working, whilst the towel rail in the bathroom couldn't be turned off (and it was hot enough to burn!);
Overall hotel seemed quite dirty.
Lots of other small annoyances (only 1 bedside light, dripping taps; sink not draining; small double bed not queen- or king-size, no plug socket for in-room kettle, hotel info folder broken and missing most info) that individually feel like whining, but overall add up to a very poor impression.

The terrible:
The food! Breakfast was really below average, but the evening meal was appalling and one of us ended up with food poisoning to boot. Crockery and cutlery was often not clean.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Travelers are raving about these Mollington hotels

Wirral
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 15, 2013

We stayed at Mollington Banastre for my birthday. We were welcomed at reception by friendly staff and directed to our room. The room was large and very nice although the furniture and decoration were quite tired/shabby and in need of updating. Everything was clean and the super king bed was very comfy. We were so toasty overnight we had to open a window. The view of the gardens was lovely and we saw lots of bunny rabbits hopping about. We had drinks in the bar. We were a little disappointed with the drinks options as the hotel describes a 'cocktail' bar in its welcome book but actually only has 3 cocktails which are quite boring. There were also a group of 5 children who were very cute but were throwing board game peices around, shouting and playing/bashing the piano. In my opinion this area should be for adults only as it serves alcohol and there are other areas children could use. Also the piano could be locked to prevent the annoying noise as we were trying to enjoy our drinks. We had a lovely 3 course meal in the restaurant. The portions were huge. A previous review said the food is like chain pub food. We thought it was really nice and the options were quite varied and interesting. We would recommend the food there. Overall if the room was updated and the kids were moved away from the relaxing bar area it would have been a perfect stay. Thank you

Stayed October 2013, traveled as a couple
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Chester, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 8, 2013

We recently attended a charity event for are local hospice and told there would be refreshments available. On arriving at the hotel we were told to order from the bar, nobody was there to take orders as they still had breakfast serving. When we found a member of staff it then took another twenty minutes to bring the refreshments to us. After an hour or so we then tried again to get more refreshments from another room to which when purchased was cold. This didn't look well for the hospice as the hotel had offered to put this service on for them. Thankfully the hospice provided a good morning which made up for poor service from the hotel. Not a good impression from the hotel for somebody that had not been there before

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Service
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Dronfield
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 27, 2013

In every hotel you need to know the good, the bad and the ugly without making too general opinion because probably of one incident, experience or raising your expectation beyond the realistic level. Although the expression you get what you pay for is valid , there are other factors in any hotel may or may not appeal to you than to others. This hotel is no exception and in fact the expression may apply to it more than other hotels we have visited so far, believe it ! My wife and I booked this hotel two days prior to our stay just for a standard double room, probably, but I sent a message to request if possible a nice view room etc due to a certain occasion, not too much just a quick short request as you do sometime. I got a very friendly personal call from the hotel a day before travel to say we would like to upgrade you to an executive room at no extra charge, they also followed it up with an email to confirm, we thought that was very nice of them and was not expected. The staff friendliness has been throughout the hotel especially the reception&management exceeded our expectations, simply lovely people. They also have complimentary hot drink , help yourself type, in the beautifully laid out huge and bright lounge with sofas and tables with one side long glass window overlooking the garden and open to a noise eating/restaurant area. Our executive room was nice, clean and spacious with traditional look to reflect the grade II old building style of the hotel. The traditional look runout throughout with antique furniture and a bit tired wallpaper on the walls, but for all fairness it did not bother us neither the old furniture who also require staining and update, it may bother others who look for a modern and better maintained building and contents. However, saying that if the hotel has maintained all old furniture and got rid off all this old wallpaper , it would expand their visiting numbers greatly. The gym was excellent and the spa area was good but another part ,like the sauna need to be fixed both the unisex and male ones, another maintenance problem I guess! Again it was not major problem for us because what they had was more than adequate for us to spend a couple of hours happily, including swimming. The restaurant area is very nice to sit in but unfortunately it does not coincide with the food served, nothing special about the food I am afraid to say and this is another area the hotel must pay attention to, however the breakfast was good and what you need facing the garden while eating, bright and pleasant atmosphere. The hotel also shows sport channel in the cafe near the spa facilities. If the hotel attends to the above points which they are not of great to deal with, their rating will shoot high. For us we liked it enough that we will definitely consider it for our next stay.

Room Tip: Old traditional heritage building, but bright and very pleasant , staff are brilliant. Maintenance r...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manchester, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 24, 2013

We stayed here the weekend just gone. Although we were able to use the spa facilities (pool, gym, sauna and jacuzzi) the treatments were expensive (no discount for those staying). The amount we paid was just for bed and not breakfast. The location is ok but as its outside of chester I thought they would have had more on offer.

We got a room and view nothing like what was described on the website! The hotel lacked character. When we did eat the plates and cups were dirty and I was not impressed at seeing people on track suits walking in and out the kitchen when we arrived!!
I would only recommend you to stay there only if you really need to!

  • Stayed September 2013
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Sleaford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 23, 2013

My mother and father stayed last week but asked me to add the review as they still use slate and chalk:

"We stayed here last week while visiting family in Ellesmere Port. They staff were very friendly and rooms comfortable. The food was of a nice standard and there was a great selection for breakfast. We will be staying here every time we visit relatives in cheshire."

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Brook Mollington Banastre Hotel & Spa

Address: Parkgate Road, Mollington, Chester CH1 6NN, England
Location: United Kingdom > England > Cheshire > Chester > Mollington
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Mollington
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Brook Mollington Banastre Hotel & Spa 4*
Number of rooms: 63
Official Description (provided by the hotel):
This 4-star country-house hotel is in beautiful grounds, a short drive from Chester city centre. For leisure, it has an indoor swimming pool, a sauna, gym, jacuzzi, squash courts and spa. The beauty spa offers a range of relaxing treatments, including mud wraps and massages. Brook Mollington Banastre also has free car parking. Hotel Rooms: 63. ... more   less 
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Also Known As:
Brook Mollington Banastre Hotel Mollington
Brook Mollington Banastre Hotel And Spa
Best Western Chester
Chester Best Western
Brook Mollington Banastre Hotel & Spa Cheshire

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