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“Beautiful hotel and great staff.....” 5 of 5 stars
Review of Crabwall Manor Hotel & Spa

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Crabwall Manor Hotel & Spa
4.0 of 5 Hotel   |   Parkgate Road, Mollington, Chester CH1 6NE, England   |  
Hotel amenities
Ranked #1 of 2 Hotels in Mollington
Chester, United Kingdom
1 review
“Beautiful hotel and great staff.....”
5 of 5 stars Reviewed May 1, 2014

I recently went to this hotel to attend a funeral for my friends father. It is such a beautiful hotel, the gardens are stunning and the building is so nostalgic. The food was great and plenty of it (loved the breaded mushrooms a bit too much!) The staff were very helpful and couldn't do enough for us, even helping my Grandfather by getting his drinks for him from the bar! We just cannot thank everyone enough for looking after us in such a difficult time.. would recommend this hotel to anyone.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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547 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Manchester, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 28, 2014

Excellent experience lovely large room (29) Pleasant polite helpful staff in all departments nothing too much trouble. Spa treatments very enjoyable. Breakfast spa lunch & dinner excellent. Beautiful surroundings.

Stayed April 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 28, 2014

Stayed at crabwall as friend was getting married at a near by golfclub and thought it would be a nice treat. We found the hotel quite lacking. We were giving poor directions to our room which was quite a labyrinth and took us ages therefore to find which was not ideal with stairs and carrying our bag.

When we got back from the wedding we had an awful nights sleep. Every door opened near by must have been a fire door as they made a huge bang when they closed. This sound kept us awake almost all night.

For the price we paid and the 4 star rating I expect much better. I would not return or recommend.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, England
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 27, 2014

Myself and my partner stayed on a spa stay and dine package at Crabwall.

We started our day with an included 25 minute massage after which we ordered a light lunch before using the rest of the spa facilities. The massage was nice and relaxing, and both myself and partner enjoyed this part.

We ordered lunch which was a ham salad sandwich, almost an hour and a half after ordering we were still waiting and politely decided to ask how much longer it would take for a sandwich to arrive. The reception I got for this request was a little frosty and gave me the impression we had been forgotten. The light lunch was fresh and enjoyable. On to the spa facilities, it had the usual you would expect, jacuzzi, steam, sauna & pool, I would not say this was a four star facility though, many missing lights from the room in the pool area and cracked tiles in the steam room that could easily cause an accident. I think also the venue would benefit from a relaxation room for after treatments.

After the spa we checked in, this was quick and easy and my request for an ice bucket was handled promptly and arrived minutes after we got into our room. The rooms were big, spacious and comfortable. We did have a problem with one of the windows we could not open because of a broken latch left on the window ledge and not repaired.

One gripe however, the wifi was dreadful and no mobile reception if you needed to make a phone call.

We ventured down for dinner, drinks prices where what you would expect and the service in the restaurant was nice and pleasant. We had a 3 course meal in the same time it took to get a ham sandwich too us earlier that day, so no timing issues this time.

We both found our meals very enjoyable, the food was hot, tasty & served promptly with generous portions.

Breakfast the next morning was lovely too, a centre piece table with all the mod/cons in the room for continental breakfast lovers, and a good selection menu of English breakfast options made to order, this arrived tasty and hot again, no complaints at all with the food.

Overall I believe we got good value for money £99 for a spa, lunch, dinner, breakfast & a treatment and felt relaxed after our break.

I would say overall the hotel/spa felt a bit more like a 2/3 star rather than a 4, but I think we a bit more love this hotel could boast a hotel worthy of the rating it's given.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwynedd, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 27, 2014 via mobile

We stayed in room 44 for a couple of night away from the kids. We arrived early but were able to go straight to our room as it was ready anyway. We had afternoon tea in our room and dinner at the restaurant. Room service was quick, we didn't have to wait long for anything! I had a few treatments in the spa and we made use of the pool, steam room and jacuzzi - lovely! The food and service during dinner was fantastic. All members of staff we came across were so welcoming and friendly, nothing too much trouble. Our room was big and really nice to chill in and there were a lot of channels on the tv, ideal at night. There is also a nice area to have a drink at night or a coffee during the day just past the restaurant.
Location of the hotel is fantastic, easy to find and easy to pop to the shops. The ONLY fault we can think of during our stay was the shower in the room, it wasn't the best. We mentioned it as we were checking out and Mr Maintenance was on the case as we were leaving! Highly recommended hotel, we can't wait to go back!

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 26, 2014

Room was excellent, really spacious and the bathroom was incredible with a huge walk in shower and separate bath; the pool and sauna were very relaxing too, nice little relaxing break! We didn't have breakfast but had dinner in the resturant and that was lovely.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 25, 2014

we stayed here at short notice we found that the staff were very helpful and went out of there way to help us. the food was lovely. it cost only £7.50 into chester town centre by taxi . the spa was lovely too.we would stay here again and recommend to friends

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crabwall Manor Hotel & Spa

Address: Parkgate Road, Mollington, Chester CH1 6NE, England
Location: United Kingdom > England > Cheshire > Chester > Mollington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Mollington
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crabwall Manor Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Crabwall Manor Chester
Chester Crabwall Manor
Crabwall Manor Hotel & Spa Mollington, Cheshire

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