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“WEDDING 31 AUG 2012” 4 of 5 stars
Review of Crabwall Manor Hotel & Spa

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Crabwall Manor Hotel & Spa
4.0 of 5 Hotel   |   Parkgate Road, Mollington, Chester CH1 6NE, England   |  
Hotel amenities
Ranked #1 of 2 Hotels in Mollington
Certificate of Excellence 2014
Connahs Quay, Wales, United Kingdom
1 review
“WEDDING 31 AUG 2012”
4 of 5 stars Reviewed September 13, 2012

Two freinds ov mine recently had there wedding reception here.a brilliant day and night was had by all.a good job well done 2 events manager emma and her team.couldnt fault them 1 biteven though the beds were a bit uncomfy.would definatley stay here again.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review, September 18, 2012
Dear Scottalbinovodkas;
First of all I would like to thank you for taking the time to write this review.
Feedback is a vital part of our business and as such is taken very seriously.
I am glad you enjoyed your stay with us and that the wedding you attended went well.
I would like to thank you for your kind comments; these are very much appreciated.
Looking forward welcoming you back very soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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653 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 12, 2012

My family and I stayed in a Family Room at Crabwall Manor Hotel in July 2012 for £150. Whilst the grounds and building are very impressive, we were shocked at the poor quality of our room. Crabwall Monor is a 4 star hotel and as such we were highly disappointed to find stains on the carpet, damp patches on the walls, a leaking toilet, broken curtain rails, broken light fittings, rust in the bathroom and a general smell of damp. Sadly the hotel room spolit what was supposed to be an enjoyable reunion weekend with our friends. On the plus side, the staff were polite and breakfast was enjoyable. I certainly won't be recommending the hotel to friends.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review, September 18, 2012
Dear Joanne P;
First of all I would like to thank you for taking the time to write this review.
Feedback is a vital part of our business and as such is taken very seriously.
The hotel refurbishment is due to start this winter and should resolve any issue with the decors.
I would like to thank you for your kind comments regarding the staff; these are very much appreciated.
Looking forward welcoming you back very soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Helens, United Kingdom
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 10, 2012

The staff were very pleasant but we were very disappointed when we saw our room. Especially for the price. It smelt musty and damp and was very old fashioned tired with peeling wall paper broke fixtures and bulbs. It may nite have been so bad if it had been really clean but it wasn't. The only saving feature were the friendly staff in restaurant and reception and the restaurant food was good. However i cannot recommend this hotel until a great deal of money has been invested into it

  • Stayed September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review, September 18, 2012
Dear Ilovetravel26;
First of all I would like to thank you for taking the time to write this review.
Feedback is a vital part of our business and as such is taken very seriously.
The hotel refurbishment is due to start this winter and should resolve any issue with the decors.
I would like to thank you for your kind comments regarding the staff and the food; these are very much appreciated.
Looking forward welcoming you back very soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 10, 2012 via mobile

We had our wedding here. Like many others we had concerns because there had been a change of hands with the management but we didn't need to worry. Emma the wedding coordinator did a fantastic job and the day went really well. All the guests commented on the lovely grounds and how fantastic the food was. Yes, the hotel needs refreshing the bedrooms need a lot of work but this didn't distract from the day. We are looking forward to going back when the refurbishment has been done!

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review, September 18, 2012
Dear Gertbob;
First of all I would like to thank you for taking the time to write this review.
Feedback is a vital part of our business and as such is taken very seriously.
The hotel refurbishment is due to start this winter and should resolve any issue with the decors.
I would like to thank you for your kind comments regarding the staff; these are very much appreciated.
I am so pleased you had a very good day.
Looking forward welcoming you back very soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 9, 2012

Wow what a day! I had the best wedding day ever and it was thanks to Emma, louis and the team. Emma played a big part in organising the day and ensuring everything ran like clockwork which it did. Emma was extremely helpful and obliging. Nothing was too much trouble. Emma is a wonderful person very easy to talk to and worked extremely hard. The food was fantastic and the room was beautifully laid. The room was lovely full of character. The whole hotel was very clean and beautifully presented. I would definatly reccomend this hotel for a wedding reception and would trust Emma to run your perfect day. Many many thanks to Emma and her team for a fantastic day. Wendy and Brian

Room Tip: All the rooms were lovely but 36 was my personel favourite.
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review, September 18, 2012
Dear Wendy J;
First of all I would like to thank you for taking the time to write this review.
Feedback is a vital part of our business and as such is taken very seriously.
I would like to thank you for your kind comments regarding the staff; these are very much appreciated. I am so pleased you enjoyed your day.
Looking forward welcoming you back very soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 9, 2012

I recently attended a wedding reception at crabwall manor and thoroughly enjoyed myself all staff were friendly, polite and happy to help out whenever necessary. The food and decor was fantastic. The room was clean comfortable and had all nesessary amenities. i found that overall the staff especially event manager emma great and my stay was great 10/10 highly recommended!!!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review, September 18, 2012
Dear Kirsty1988;
First of all I would like to thank you for taking the time to write this review.
Feedback is a vital part of our business and as such is taken very seriously.
I would like to thank you for your kind comments regarding the staff; these are very much appreciated. I am glad you had a good time and that you enjoyed the hotel.
Looking forward welcoming you back very soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 7, 2012

Don't expect a beautiful, modern hotel. This is a lovely old building with loads of characterGreat value for money, good sized rooms but the general appearance of the building, especially in the bedroom area, is worn and tired. We had a great time and would certainly go back.

Room Tip: No lift so if you have mobility issues ask for ground-floor. Whole hotel is quiet-well away from roa...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis M, General Manager at Crabwall Manor Hotel & Spa, responded to this review, September 18, 2012
Dear PeterStella;
First of all I would like to thank you for taking the time to write this review.
Feedback is a vital part of our business and as such is taken very seriously.
The hotel is a old country house full of character; our refurbishment will start this winter. The hope is to make the hotel even better.
I would like to thank you for your kind comments regarding the staff; these are very much appreciated.
Looking forward welcoming you back very soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crabwall Manor Hotel & Spa

Address: Parkgate Road, Mollington, Chester CH1 6NE, England
Location: United Kingdom > England > Cheshire > Chester > Mollington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Mollington
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crabwall Manor Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Crabwall Manor Chester
Chester Crabwall Manor
Crabwall Manor Hotel & Spa Mollington, Cheshire

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