This is the second time I have stayed at this hotel and either I overlooked items the first time or things have slipped since my last visit. I am rating this establishment as average but this is a generous and favorable rating. There are not many redeeming qualities with the property. The location is really the only reason to stay at this property. It is close to the metro, La Defense, and higher floors facing the city will have views of the Eiffel tower. I am a loyal Accor member being a Platinum status, and this property is woefully behind other Novotels in their treatment of loyal Accor members. I was provided a room upgrade which is pretty much standard practice for Accor members with a Platinum status. The room provided, while having views of the city was pretty basic other than this. If this was upgraded, not sure that I want to know what the standard room looks like. Customer Service is instrumental to a good stay and this property could make great strides toward improvement. I have personally written to the property to outline where I think it could improve, given that is now 5 days later without a reply or comment to the email speaks volumes about how the property is managed. I intentionally have held back to write this review hoping that management would at least recognize my email which would at least signal that they recognize that they have areas for improvement. The fact they haven't again tells me a lot. I will not go into all the areas where it could improve. I will just echo a previous comment about general odor in the hallways is correct, room decor is dated, customer service could improve, breakfast chaotic (granted I stayed on a busy weekend in all fairness to the hotel), parking and egress to the property painful. I will personally choose another Accor property or another hotel before I would come back. Given its location the property could be great but needs a lot to get there.
- Official Description (provided by the hotel):
- The Novotel Paris La Defense is a 3 star hotel in the business district of La Defense, 50 m from the Metro which takes you to the Champs Elysees and the exclusive retailers of Paris. The hotel offers 280 rooms, a restaurant, a bar and eight conference rooms for meetings and seminars. This hotel is equally suited to a business trip or a holiday in Paris with your partner or family. Our Club Med Gym and the fantastic views over Paris will further enhance your stay. ... more less
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- Also Known As:
- Novotel Paris La Defense Hotel La Defense
- Accor Paris La Defense
- Paris Novotel
- Novotel La Defense