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“Typical city hotel not in a good way” 3 of 5 stars
Review of Novotel Paris La Defense

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Novotel Paris La Defense
4.0 of 5 Hotel   |   2 Boulevard de Neuilly, 92081 La Defense, France   |  
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Ranked #8 of 38 hotels in La Defense
Durham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Typical city hotel not in a good way”
3 of 5 stars Reviewed yesterday NEW

Stayed for a conference trip. On a positive note, the hotel is clean and quite near to La Defense. It's well insulated against noise from the outside. Unfortunately, the same is not true for inside. Any noise from other guests and forget sleeping. Indeed, out of 5 nights, I slept well for one. Breakfast was ok, apart from the fact that almost every morning, it took until after breakfast before the tea/coffee cups appeared. I had a complaint which they could not solve and they agreed after some complaining that this would mean they owe me money for the room but then decided they could not reimburse the money to my company because it was booked vis the conference. The wifi was free but you had to log back in every time you used it, just when the, for example, the phone went to sleep, which is really inconvenient.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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160 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Ljubljana
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I really liked this hotel, its features and the staff. Had a very warm welcome upon arrival by a receptionist, very friendly and professional. Rooms are spacious, tastefully decorated and clean. View from the room is nothing special. Breakfast is sufficient. Can be a bit crowded in the breakfast room in the morning but the staff tries to accomodated you as soon as possible. Metro station is just a few steps away and you can reach city center easily and quickly. Buses to/from CDG airport stop almost in front of the hotel. Good 4* hotel, can recommend it for business & leisure.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristianstad, Sweden
1 review
4 of 5 stars Reviewed 1 week ago

. Nice and fresh room with a view over Paris. Best part is that the hotel is not in the direct center of Paris, which if you travel by car, as we did is a plus. But only some metres to the Metro, which in four stops takes you to the triumphal arch. Would certinly recommend this!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicosia, Nicosia, Cyprus
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very near the train station so we were going easily down to the center with two children. My daughter never left the window admiring the river Seine and the Eiffel Tower!!! Very nice breakfast for a european 3 star hotel, especially the small hazelnut paste like Nutella!!! The modern lobby area was newly renovated and overall very clean hotel! Also polite staff especially at the reception desk!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BENARD C, Directeur général at Novotel Paris La Defense, responded to this review, 1 week ago
Dear guest

Thank you very much for taking the time to share your experience on Tripadvisor .
We are very glad you enjoyed your stay at Novotel Paris la Defense , very glad your daughter enjoyed our "terrific view " from our room .
We hope to be able to welcome you again at Novotel Paris la Défense
Sincerely
The Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A business stay for two nights, the hotel was what you would expect very clean, lots of facilities, wifi in all rooms and public areas, the breakfast was self service but good quality, but boy was the place expensive £450 for two nights b&b!!!

I didn't eat in the restaurant at night we went into the city

Room Tip: Facing the river Seine and the Eiffel Tower are best.
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BENARD C, Directeur général at Novotel Paris La Defense, responded to this review, 1 week ago
Dear Guest

Thank very much for taking the time to writte a revieuw on tripadvisor .
Positive feedback from satisfied clients is our greatest reward . thank you
We look forward to welcoming you again at Novotel Paris la Défense
Best regards
The manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heraklion, Greece
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I was very excited to visit Paris and this hotel almost ruined my visit there.
The only good thing was the girls who clean up the rooms they were great but The service at the breakfast was awful. They started picking up the plates before we even finish eating and the waiters were very rude. The location was not good at all even though we were close to the metro station, at the night the way back was very scary through a park with no lights. I would not suggest this hotel to anyone.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BENARD C, Directeur général at Novotel Paris La Defense, responded to this review, 1 week ago
Dear guest

We read your comment posted on tripadvisor ,
I appreciate the time you took to share the problems you encountered during your stay .
Firstly , please allow me to say how sorry i am that these issues affected your satisfaction during your stay in my hotel .
Please be assured that i will do my almost to provise an appropriate follow up to your comments .
I do hope that , despiste these issues, we will able to welcoming you again as a client of Novotel
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Paris La Defense

Address: 2 Boulevard de Neuilly, 92081 La Defense, France
Phone Number:
Location: France > Ile-de-France > Hauts-de-Seine > La Defense
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in La Defense
#4 Romantic Hotel in La Defense
#6 Luxury Hotel in La Defense
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Paris La Defense 4*
Official Description (provided by the hotel):
The Novotel Paris La Defense is a 3 star hotel in the business district of La Defense, 50 m from the Metro which takes you to the Champs Elysees and the exclusive retailers of Paris. The hotel offers 280 rooms, a restaurant, a bar and eight conference rooms for meetings and seminars. This hotel is equally suited to a business trip or a holiday in Paris with your partner or family. Our Club Med Gym and the fantastic views over Paris will further enhance your stay. ... more   less 
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Also Known As:
Novotel Paris La Defense Hotel La Defense
Accor Paris La Defense
Paris Novotel
Novotel La Defense

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