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“the best concierge i ever met” 5 of 5 stars
Review of Pullman Paris La Defense

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Pullman Paris La Defense
5.0 of 5 Hotel   |   11 Avenue de l'Arche Courbevoie (Paris la Defense), 92081 La Defense, France   |  
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Ranked #6 of 39 Hotels in La Defense
Bucharest, Romania
1 review
“the best concierge i ever met”
5 of 5 stars Reviewed September 11, 2013

Despite the fact that the hotel lies in a 'very business area' i choose it for a 4 day city break.
i would rather expect a formal/cold approach from hotel management, but i got i great surprise from Alice Dell'Olio one of the concierges.
She build me up a great plan for 4 days i stayed in Paris, and the approach was very kind and warm.
Great job!
I would like to have such concierge in any of my trips.

Room Tip: I recommend rooms upper floors and facing La Defence Esplanade
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPullman, Directeur général at Pullman Paris La Defense, responded to this review, September 13, 2013
Dear Guest,

Thank you very much for staying with us at the Pullman Paris La Défense on your recent trip to Paris. We are thrilled to read that our Welcomers exceeded your expectations and I personally wish to thank you for your warm comments about Alice!

We are looking forward to your next visit!

Kind regards,
Frederic Clement
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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745 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • English first
  • French first
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English first
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 5, 2013

We booked this on last minute.com as a top secret hotel and were pleased with our stay here. The hotel is very close to the metro station with all the major sights & Guard de Nord just a short metro ride away. We arrived earlier than our check in time and although we weren't able to check in straight away, the staff made every effort to accommodate us and we were still able to check in a bit earlier. The rooms are spacious and have all the amenities you'd require. My only complaint about the room was that some of the fittings were faulty- the bathroom door sealing & latch were falling off and the shower door didn't close properly. This would be a great hotel for a business trip.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPullman, Directeur général at Pullman Paris La Defense, responded to this review, September 11, 2013
Dear Mark,

Thank you for sharing your experience with the Tripadvisor community.
We are delighted to read that your stay at the Pullman Paris La Défense was a pleasant discovery.
I have conveyed your appreciations to our team as they are a great source of motivation.
Finally, I have also taken note of your comments regarding in-room fittings. May I kindly ask you to give us by private e-mail your name and room number in order to take the appropriate measures to solve the matter. You can contact Chloë, our Quality and Attitude Manager at h3013-qm@accor.com.

We look forward to welcoming you again soon.

Kind regards,
Frederic Clement
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 4, 2013

stayed in this hotel for 2 times this summer for business , the location is very convenient (middle of la defence ) even for going down to champs Elysee it will only be 15 min thru the metro which is only 5 mns walk from hotel

breakfast was ok with below average service
rooms are good and comfortable bed
reception can be a bit smelly some times!

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPullman, Directeur général at Pullman Paris La Defense, responded to this review, September 6, 2013
Dear Guest,

In the name of the Pullman Paris La Défense’s team, I would like to thank you for sharing your constructive comments following your stay with us. Indeed, they will help us meeting your expectations as we strive to continuously improve the quality of our services.

Kind regards,
Frederic Clement
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed August 29, 2013

Cheap Very very very french!
What to say...? Been traveling around many countries in EU including Paris for many times. This is my first time in Pullman Hotel La Defence. The hotel's actually nice (clean, wifi-free of charge offerring in each room). Still, free-wifi doesnt give them all the credits to above of other luxury hotels. Quite disappointed since the service esp room service. I mean "give me a break!"!! What kind of 5-star hotel doesnt have spar of wine openers n restaurant's takeaway?!! Seriously?!! I mean am not cheap but not that stupid enough to give out €10 (ten euros) for additional cost for room service delivery besides their 12.5% of service charged including all the time. All I wanna do is ordering food&picking them up, but the restaurant said "no" to those things!! Funny right?!! Way beyond my expectation for overpaying for this kind of "fake" 5-star hotel!! Will definitely Not Coming Back for sure!!

  • Stayed August 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPullman, Directeur général at Pullman Paris La Defense, responded to this review, August 30, 2013
Dear Madam,

Thank you for sharing your experience at the Pullman Paris La Défense with the Tripadvisor community.
We are sorry that the free-wifi service did not live up to your expectations; please accept our sincerest apologies.
Regarding room service, please note that the service is not included in the price hence the 10€ surcharge. However, in France, the VAT is included in the rates (19.6% for alcoholic beverages and 7% for food).
Our catering team would have been delighted to assist you in opening your wine bottle.

We appreciate you sharing your concerns, and hope that you will give us the opportunity to meet your expectations.

Kind regards,
Frederic Clement
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 15, 2013

I stayed at this hotel for two nights on my tour. The rooms were furnished luxuriously, although with some issues. For example the shower door did not completely cover the shower, causing water to splash out. There was a crack in one of the walls.

Breakfast was great, with a wide range of selections.

Overall this is a good hotel, but a handful of issues need to be fixed, such as the shower door and the wall cracks.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPullman, Directeur général at Pullman Paris La Defense, responded to this review, August 19, 2013
Dear Guest,

I would like to thank you for the time you dedicated to share your experience on TripAdvisor, as it helps us to improve the quality of our services.
Please rest assured that I have conveyed your constructive comments to our team.

We appreciate you sharing your experience at the Pullman Paris La Défense and hope to welcome you back soon.

Kind regards,
Frederic Clement
General Manager
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Amsterdam
Top Contributor
90 reviews 90 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed August 13, 2013

Starting with the problem Pullman La Defense has: breakfast. We stayed for four nights and had four breakfasts as part of the package. This five star hotel does not provide for a five star supply of things to eat. More important is the lack of professional service. Too much is asked of staff it seems, as some of them are trying to deal with a room service request through the mobile phone while attempting to seat guests at the same time. There is not enough eye for the needs of people as the need to clear tables is top of the agenda. Cold scrambled eggs, cold bacon on account of the rechauds not working. Bad fruit in the basket. Overall an unprofessional operation.

So what happens when you do not have breakfast here? Nice hotel. Good rooms. Nice atmosphere. And in our mind a good base for exploring the city. Ten metro minutes from the Place d'Etoile. Five stars? Not really. Too many loose ends, loose fittings in the bathroom, untidy corridors. Add to that the breakfast experience and there are much better five star hotels. All this can be mended though, without doubt. It would be a shame when that was not done.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPullman, Directeur général at Pullman Paris La Defense, responded to this review, August 14, 2013
Dear Ennea,

Thank you for taking the time to tell us about your experience at the Pullman Paris La Défense. I am sorry that breakfast did not meet your expectations; please allow me to express my sincerest apologies.

We attach great importance to the quality of service and satisfaction of our guests; therefore your feedback is essential to us. May I kindly ask you to contact, Chloë, our Quality and Attitude Manager to tell her more about your experience, at h3013-qm@accor.com. She will be delighted to give you all the appropriate answers to your questions.

We appreciate you sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Frederic Clement
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Paris La Defense

Address: 11 Avenue de l'Arche Courbevoie (Paris la Defense), 92081 La Defense, France
Phone Number:
Location: France > Ile-de-France > Hauts-de-Seine > La Defense
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in La Defense
#6 Business Hotel in La Defense
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Paris La Defense 5*
Number of rooms: 382
Official Description (provided by the hotel):
In the heart of the La Defense business district, opposite the CNIT (Center for New Industries and Technologies) and 10 minutes from the Champs-Elysees, the fully renovated Pullman Paris La Defense is intimate, pure and bright. This upscale hotel offers stylish and spacious rooms, a fitness center, Le Quinte&Sens restaurant with an open kitchen, bar, free WIFI with fiber optic and a private car park. The meeting spaces offer optimum facilities to ensure the success of your seminars and events. ... more   less 
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Also Known As:
Pullman Paris La Defense Hotel La Defense
Accor Paris La Defense

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