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“Pleasant!” 4 of 5 stars
Review of Renaissance Paris Hotel La Defense

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Renaissance Paris Hotel La Defense
4.0 of 5 Hotel   |   60 Jardin de Valmy, Boulevard Circulaire, Sortie 7, 92918 La Defense, France   |  
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Ranked #11 of 39 Hotels in La Defense
London, United Kingdom
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Pleasant!”
4 of 5 stars Reviewed February 24, 2014

Although quite a distance from the airport, it is strategically located a stone throw from the underground station from where you can pretty much easily get anywhere you want. It is also close to the 4 temps mall but can get quite secluded at night because it is a business district.

The hotel itself is very clean and the staff are always ready to help. Breakfast buffet is a good spread and room service meals aren't bad either.

I'll definitely be staying there again.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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556 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • English first
  • French first
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English first
Pittsburgh, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 21, 2014

Arrived by taxis, doors locked, had to pound on door to get someone attention. Room not available until 4 pm as expected, stored luggage. Given map for area. Found outside hotel was business area mall, walk to transportation or mall was questionable for solo female as young men riding by on bikes -- safety always a question around this hotel...must be why they keep all doors locked. Came back from lunch and couldn't get in to hotel as door locked and no guard present. Only had baggage claim ticket. Another couple let me in but were concerned that I was breaking in hotel so they went with me down elevator to reception desk. Terrible impression of safety. After getting room -- looked out of window and saw guys below passing questionable items -- drugs? Joined tour group for dinner -- no lights to get to bus in sub-terranin parking -- tour director used flashlight so we could see curbs. Leaving room for dinner and noted water on bathroom floor -- seems toilet upstairs broke and was coming down my bathroom wall. Called front desk and sent someone up to investigate immediately. Thought all was ok. Up at 6 am and found bathroom floor flooded again! Front desk didn't have any record by evening staff of problem. Since was checking out with tour group don't know if they resolved.
Room was clean and nice originally -- area was 'scary' for sole female and too far from central Paris for tourists. Had to take subway or taxis and waste 30-45 mins travel to and from tourist attractions.

  • Stayed September 2013, traveled solo
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thibaut p, Directof of Operations at Renaissance Paris Hotel La Defense, responded to this review, February 24, 2014
Thank you for choosing the Renaissance Hotel Paris La Defense for your stay in Paris.

Please be assured that the satisfaction of our customers is a paramount concern to us, and all your comments definitely help us improve the service we provide.

I really apologize for the inconveniences you have encountered.

I wish to assure you that La Defense area is safe and as a guest you should have been able to enter the building with your room key card.
We have a 24/7 security guard patrol around and within the building who is there to make our hotel as secure as possible.

I also understand that you encountered a recurring problem concerning water flood in your bathroom, and wish to present my apologies accordingly.

Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
54 reviews 54 reviews
34 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed February 12, 2014

We had group of 20 PAX. Hotel was extremely cold. We changed some of our rooms but still it was really freezing even in our new rooms in 9th floor. After 2 days, from reception we got small heater in our room. Our clients are not happy with general services that hotel provided for them and they asked us to don't recommend this hotel for future :( ... I expected much more from this hotel

Room Tip: All rooms are cold ... we had over 10 rooms there (specifically 929 & 132 )
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  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thibaut p, Director Of Operations at Renaissance Paris Hotel La Defense, responded to this review, February 13, 2014
Dear Mr Atapi

Thank you very much for taking the time to comment concerning your recent stay in Paris and our Renaissance Hotel.

I truly appreciated hearing from you and I have personally reviewed your points with our team in detail. I understand your disappointment concerning the heating in the rooms of your group and wish to apologize accordingly. Unfortunately, our hot water line broke down on Saturday night; which is the reason why the rooms were cold on this night. I assure you that as soon as we heard from your guests, we did our utmost to increase the heating in the room. As we have a centralised heating system, we can only augment our temperature by 3/4 degrees; which our Engineering Manager did as soon as we were made aware of your issues. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
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Wyong Creek, Australia
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 31, 2014 via mobile

This hotel is stylist and very comfortable. It is right next to a massive shopping centre and a metro station. It isn't very close to central Paris, but the metro is quick and easy. Breakfast was delicious and there was a good variety of food. Our room had a view of La Defense which was exciting.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
108 reviews 108 reviews
40 hotel reviews
Reviews in 46 cities Reviews in 46 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed January 20, 2014

Stayed here for a couple of nights for a business meeting. The hotel is just a brief walking distance from main offices and also very close to the metro station in case you need to get around Paris. The staff are brilliant and they have a decent breakfast spread. I was told by my colleague to avoid staying at the first floor as he experienced a lot of noise due to passers by. Will definitely stay here again

Stayed January 2014, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amstelveen, The Netherlands
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 16, 2014

Positives: spacious and clean rooms, quiet, close to public transport and good quality food joints, excellent gym, sauna and steam facilities. Overall a very modern and confortable hotel situatied in the busiess district of Paris.
Watch out for: distance from the centre, breakfast if not included in the room can be expensive. If youa re looking for a place with the typical Parisian feel, this is not the place to be.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utrecht
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 13, 2014

First of all, the hotel is NOT based in the center of Paris. But that is NOT a problem! Contrary to most so called romantic hotels in Paris the rooms are spacious and silent and though the hotel is modern the interior is classic which does add to the overall sphere.

It does make one feel at ease and welcome. It is very suited for a long weekend Paris, and even though it may seem to be a business hotel it is suited for a romantic stay.

It is located very close to the 'grande arche' in the la Défense district and a shopping center, as well as metro access to line 1 or RER A, which will take you straight to the center.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Paris Hotel La Defense

Address: 60 Jardin de Valmy, Boulevard Circulaire, Sortie 7, 92918 La Defense, France
Location: France > Ile-de-France > Hauts-de-Seine > La Defense
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in La Defense
#5 Business Hotel in La Defense
#6 Romantic Hotel in La Defense
#7 Luxury Hotel in La Defense
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Paris Hotel La Defense 4*
Number of rooms: 327
Official Description (provided by the hotel):
The Renaissance Paris Hotel La Defense is in the heart of La Defense district of Paris, France. Just next to the Grande Arche de La Defense this Paris hotel is just a few minutes from the capital's famous attractions: only 1 train stops from the Champs-Elysees. Guests can walk from the Renaissance Paris Hotel La Defense to the large shopping center "les 4 Temps" as well as to the CNIT conference center. Whether you come by train, metro or taxi from Paris airports, access to the hotel is easy and for those coming by car there is a private and supervised hotel car park. This upscale hotel provides spacious hotel rooms with Marriott bedding, air conditioning, Internet access, premium TV channels, and in-room safe. For successful conferences and events there are 13 meeting rooms with natural daylight and broadband internet. Hotel guests have free access to the fitness gym with sauna and steam room. Guests can enjoy traditional French cuisine in the hotel restaurant and a relaxing atmosphere at the Colonial bar. ... more   less 
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Also Known As:
Renaissance Paris
Paris Renaissance

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