K folks, here's the deal. If I stay somewhere and the sercice isn't so great I will stay again to see if it improves, unless it is so bad that I just couldn't (Like the Days Inn in Lexington...Do NOT stay there!). So the same holds true for hotels I enjoyed to make sure it wasn't a fluke. Well Hilton La Defense turned out to be less impressive the second time.
Let's start with the positives. It's still in a great place wirh the Metro, Quarter Temps across street (complete with grocery store great if your frugal like me), fantastic sights like the Grand Arch and the Thumb, and very easy access to downtown Paris.
It also still had very clean and modern rooms in the great CNIT building.
Ok so what went wrong. Well first up is the price. Last time I stayed I paid just a little less than $400 per night, but for some reason this time it went up so now it's not in US perdiem rates. :-( Normally I wouldn't mind too much as I can and will make up the difference if it's worth it, but this time they socked it to me on internet as well (20 EU per day!). I don't know, maybe it's just me, but when I pay $420 a night for a hotel room I kind of expect the wifi to be included. Now if that wasn't bad enough, I REALLY hate paying for something that doesn't perform...the wifi was SLOW.
I noticed some issues with the accoutrements as well. For some reason they installed the towel holder in front of the sink making it difficult to reach the faucet without leaning way over. The toilet didn't flush well and wasn't equipped with standard dual flush for solids and liquids. The iron was crusty (bad for business meeting).
The gym was well stocked last time, but not this time. I asked and they said it was a promo. ??
The piece d'resistance was the bill at checkout. Remember I like to go to the grocery store? Well there is literally 6 square inches available for you to use in the fridge. Apparently if you disturb, bump, maneuver the pay-for contents in any way, it shows up on your bill...and they don't double verify you even took it with housekeeping! I also had a room service on my charge for breakfast which is why I went to the grocer in the first place! I am convinced if I hadn't have looked and complained they would have gladly kept the added unjustified charges.
I would have given the staff a 5 star vote except for one major bumble (besides the bill) and that was at leaving. I take the train in and out, and for an early flight the clerk opened the door to CNIT knowing that after I took all my bags up and down 4 flights of escalators that weren't on, that I would have to haul them all back because the gate to the Metro into the CNIT was still closed! And he did it to the other guy who left right behind me :-/.
Bottom line...for 5 star money I EXPECT 5 star all around, and so should you. I will be back in September, and hopefully they personnaly try to remedy the situation otherwise I recommed you look elsewhere. I'll keep you posted!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to post a review on Trip Advisor website. I am sorry to learn that you were disappointed with your recent stay at the hotel.
Indeed, I have well noted your comment regarding our internet service. Our hotel works with a third party internet provider which is currently working on solving issues.
With regard to the fees, please note that we do regular checks with competition and that we are within the average of rates proposed. Kindly note also that internet is offered to our guests in the lobby, the bar and the restaurant.
Further to your feedback regarding the fitness centre, in addition to apples, we used to propose sirops. It seems that our guests did not particularly enjoy this so we stopped offering them. Please note that there is a water cooler installed in the fitness centre.
With regard to the final bill, as my colleagues informed you the minibar is automatic and sensitive, so if items are moved they will be posted to the bill. In order to avoid any mistake, our reception team systematically show the invoice to our guests at check out to make sure that all charges are correct. In case of any error, charges are taken off the bill. For your information, we have recently started a new procedure in order to take off any incorrect charges before our guests check out.
Seahawksman, I understand that you will visit us again in September. Please do not hesitate to contact us should you require any assistance or information.
Gérald Van Reck
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.