K folks, here's the deal. If I stay somewhere and the sercice isn't so great I will stay again to see if it improves, unless it is so bad that I just couldn't (Like the Days Inn in Lexington...Do NOT stay there!). So the same holds true for hotels I enjoyed to make sure it wasn't a fluke. Well Hilton La Defense turned out to be less impressive the second time.
Let's start with the positives. It's still in a great place wirh the Metro, Quarter Temps across street (complete with grocery store great if your frugal like me), fantastic sights like the Grand Arch and the Thumb, and very easy access to downtown Paris.
It also still had very clean and modern rooms in the great CNIT building.
Ok so what went wrong. Well first up is the price. Last time I stayed I paid just a little less than $400 per night, but for some reason this time it went up so now it's not in US perdiem rates. :-( Normally I wouldn't mind too much as I can and will make up the difference if it's worth it, but this time they socked it to me on internet as well (20 EU per day!). I don't know, maybe it's just me, but when I pay $420 a night for a hotel room I kind of expect the wifi to be included. Now if that wasn't bad enough, I REALLY hate paying for something that doesn't perform...the wifi was SLOW.
I noticed some issues with the accoutrements as well. For some reason they installed the towel holder in front of the sink making it difficult to reach the faucet without leaning way over. The toilet didn't flush well and wasn't equipped with standard dual flush for solids and liquids. The iron was crusty (bad for business meeting).
The gym was well stocked last time, but not this time. I asked and they said it was a promo. ??
The piece d'resistance was the bill at checkout. Remember I like to go to the grocery store? Well there is literally 6 square inches available for you to use in the fridge. Apparently if you disturb, bump, maneuver the pay-for contents in any way, it shows up on your bill...and they don't double verify you even took it with housekeeping! I also had a room service on my charge for breakfast which is why I went to the grocer in the first place! I am convinced if I hadn't have looked and complained they would have gladly kept the added unjustified charges.
I would have given the staff a 5 star vote except for one major bumble (besides the bill) and that was at leaving. I take the train in and out, and for an early flight the clerk opened the door to CNIT knowing that after I took all my bags up and down 4 flights of escalators that weren't on, that I would have to haul them all back because the gate to the Metro into the CNIT was still closed! And he did it to the other guy who left right behind me :-/.
Bottom line...for 5 star money I EXPECT 5 star all around, and so should you. I will be back in September, and hopefully they personnaly try to remedy the situation otherwise I recommed you look elsewhere. I'll keep you posted!
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- Also Known As:
- Hilton Paris La Defense Hotel La Defense
- Hilton International Paris
- Paris Hilton