The staff at the front desk were very polite, professional, and helpful. My room was good-sized, although it did overlook a covered interior courtyard and the hotel lobby, so there was little natural light. The room was tastefully decorated and had a rather large flat screen TV with CNN, BBC World, and Bloomberg.
The location is outside of central Paris. It is conveniently located very close to the La Defense Metro station at the end of the Metro 1 line. The route from the subway to the Hilton is essentially unmarked, so it can actually be a bit difficult to find the hotel, especially after 8:30pm or so when the CNIT mall closes (which blocks the main passageway from the Metro to the hotel). The hotel is connected to CNIT, so it is a very conveniently located hotel if you are attending a conference at CNIT.
The WiFi service at this hotel, which is provided by iBAHN, is absolutely terrible. Even though the hotel rates are extremely high, the hotel still charges an additional 20 Euros per night for WiFi service! This rate is ridiculously high, especially since these days a number of other hotels in Paris provide high-quality WiFi for free. For 20 Euros per night, I expected the WiFi to be very fast, but it is instead one of the most incredibly slow Internet connections that I have encountered in some time. It is so slow that it takes a few minutes just to download a file that is only 20 or 30 MB, i.e., a large presentation or a few large pictures. If the file is larger than that, then the system seems to freeze during the middle of the download and then terminate the download.
I had a few iPhone apps in iTunes that had updates, and the system would inevitably only download at most 1 or 2 of the apps before freezing. One of the app updates was 45 MB, and I have been unable to download that update for 2 days in a row after trying several times. The WiFi service also seems by design to disconnect altogether after 2 or 3 hours, ensuring that any large file transfer that was not interrupted by the poor quality WiFi service previously is definitely halted. I spoke with other guests staying in different parts of the hotel, and they also complained that the Internet service was incredibly slow and seemed to freeze sometimes.
The fnac store in the CNIT mall reportedly sells a 3G USB wireless data modem with a prepaid option (from the French SFR mobile phone service provider). The Les Quatre Temps mall across from the hotel also includes an fnac store as well as retail outlets for mobile phone service providers SFR, Orange, Bouygues, and Virgin Mobile. If you are going to stay at the Hilton for 2 days or more and you would like Internet access, then I suggest that you consider spending the Internet fee instead on a 3G USB wireless data modem with a prepaid option at one of those outlets.
A number of the rooms have windows that look inside the mall, so you may want to request a room that...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I would like to thank you for your comments on this website.
Your observations and opinions are appreciated, as they enable us to assess the standard of our facilities and services and monitor if we are meeting guests needs and expectations.
I have well noted your feedback regarding our internet service. Please accept our most sincere apologies for any inconvenience encountered. Indeed, as you mentioned, our hotel works with a third party internet provider which is currently working on solving issues.
With regard to the fees, please note that we do regular checks with competition and that we are within the average of rates proposed.
Once again thank you for your truly valuable comments. I hope that we will be able to look forward to welcoming you back to our property.
Gérald Van Reck
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.