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“Great hotel if you are looking to stay in La Defense” 4 of 5 stars
Review of Hilton Paris La Defense

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Hilton Paris La Defense
4.0 of 5 Hotel   |   2 place de la Defense | Le CNIT - BP 210, 92053 La Defense, France   |  
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Ranked #6 of 38 hotels in La Defense
Connecticut
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Great hotel if you are looking to stay in La Defense”
4 of 5 stars Reviewed November 5, 2012

La Defense is outside of Paris, a very modern looking business district. The hotels at La Defense cater to business travelers, and the Hilton would be my first choice among them. Our room was small but clean, and the bathroom was nice. Dinner at the restaurant is over-priced, as you would expect. However if your package includes the breakfast buffet, that is a pleasure, with a wide selection of hot and cold choices, bread and croissants fresh from the oven, assortment of good cheeses, fresh fruit, etc.

The hotel is directly connected to a shopping mall, and the entrance to the metro is right outside, which will take you directly into the center of Paris.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, November 13, 2012
Dear lindsaybc,

I would like to thank you for your truly valuable comments following your recent stay with us and I hope that we will be able to welcome you back to the Hilton Paris La Défense soon.

Thank you very much for staying with us !

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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761 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Santa Monica, California, United States
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 5, 2012

A great hotel in a great area, but the differentiating factor is the Customer Service. Tremendous restaurant staff and front desk staff really add to the experience at this hotel. This is a hard hotel to find, as signage from the street is non-existent, but once you get there, it's excellent! Great value

Room Tip: call ahead to find out how to get here and where to park!
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, November 13, 2012
Dear Brian K,

I would like to sincerely thank you for your kind comments regarding our restaurant and front office teams. This is a great encouragement for everybody!

With regards to difficulties in finding our hotel, kindly note that GPS details on how to come and where to park is indicated on your confirmation of reservation. We are however currently working on improving information provided to our Guest in a clearer and visible manner.

We do look forward to welcoming you back in our hotel for a future visit to Paris.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
101 reviews 101 reviews
6 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 5, 2012

Never been to La Defence before - but what a spot. Great for Metro line 1, 10 minutes to Arc de Triomphe. This hotel was SO quiet, no traffic noise at all - would highly reccomend to the light sleepers amongst you. The staff were very helpful when we requested a change of room due to a really strong cigarrette smell and moved us right away.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, November 13, 2012
Dear Helen S,

Thank you for your kind comments. I am pleased to read that you had a pleasant stay and that service provided by our team made your stay enjoyable.

Dear Helen S, team and I look forward to welcoming you and your family back to the Hilton Paris La Défense very soon.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Top Contributor
89 reviews 89 reviews
56 hotel reviews
Reviews in 34 cities Reviews in 34 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed November 3, 2012 via mobile

We used this hotel for a 3 night stay, whilst visiting Paris. We regularly use Hilton hotels and this has to be one of those that we would not return to. The hotel is in the business area of Paris and as expected is used business people. However we have used Hilton business hotels before and none have lacked atmosphere as much as this one. Something was missing but we are not sure what it is ??

We booked a double double room and as we are Gold Hilton members we would have thought we would have be given an upgrade but we weren't - this was a first for us. The hotel was very clean, the room was very basic just beds tables etc, no extras. We had to keep ringing for extra items such a milk, coffee etc. there were limited bath amenities and no bath robes, slippers etc. Our room looked into the shopping mall which made the room very dark.

The reception check in did not explain hotels details we had to keep asking, this gave us the impression everything was an effort for them. We used the bar and resturant on one of the evenings and food was ok. We also used room service and this was ok.

We would not return to this hotel.

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, November 13, 2012
Dear JHart10,

Thank you for taking the time to post a review on Trip Advisor. We were sorry to learn that you were disappointed with your recent stay at the hotel despite your positive appreciation of our overall service.

Indeed atmosphere is really important for a hotel and it would appear that we failed to meet your expectations, for which I sincerely apologise.

Kind regards.

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Arkansas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 2, 2012

Away from the city center but easily mooving with metro.Clean and very spacious room.Bed was very comfortable and for me having problem to sleep a nice surpriseBreacfast was good
and espessialy orange juice fantastic.The lady trying to find table for the people not nececery.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, November 13, 2012
Dear antoinnete s,

I would like to thank you for taking the time to complete a Trip Advisor survey following your recent visit to our hotel. All guest feedback is extremely important to us and we appreciate your participation.

Further to your comment regarding our breakfast hostess, I would be most appreciative if you could provide me with some details which bring you to your conclusion.

Dear antoinnete s, I look forward to reading from you soon.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Garden, Florida
Top Contributor
58 reviews 58 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 1, 2012

The hotel is located in the business district of Paris connected to a mall that has anything you would ever need. Also the metro and RER are there too. You can get to it all without going outside and with Oct. being the raining season this is very nice. The rooms were very quite. The concierge was great and most helpful. Breakfast was great. Rooms are very spacious I would stay their again.

Room Tip: rooms are all great face the inside I like high floors normally less noise.
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, November 13, 2012
Dear Linda W,

Thank you very much for your positive feedback regarding your recent stay with us. I am pleased to read that you had an enjoyable stay and found our hotel location to your convenience.

We look forward to welcoming you back when you next require accommodation in town.

Yours sincerely,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 29, 2012

We've enjoyed our stay here at the Hilton La Defense, but have encountered some issues--including a very strange scheduling of a conference on the fifth floor above our room very, very late at night (with lots of noise above us, including a loudspeaker, chairs dragging, applause); it started at 9 p.m. Saturday night and ended at 12 midnight. Very hard to sleep during such loud noises. We have also had to call housekeeping several times for items not restocked like coffee and tea, cream, etc. On the other hand, the room is spacious and comfortable; we have found the CNIT and Metro/RER access very helpful. One employee at the Reception desk really helped us alot when we arrived last week (Alexei)--he worked and worked to get the room ready and arranged free internet access in our upgraded room. As others have noted, however, the directional signage for taxi drivers needs much improvement--it cost us at least 15 Euro extra because our driver missed the turn the first time.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, November 26, 2012
Dear 448StephanieM,

Thank you for taking the time to post a review on Trip Advisor. I am pleased to read that you enjoyed your overall stay with us but would like to apologise for the fact that you have not yet received a response to the issues you raised concerning the night of Saturday.

Indeed, there was an exceptional evening meeting organised that night that lasted until midnight. Our banquet team did their best to make it the calmest as possible but it seems that was not sufficient. Let me explain my sincere regret for the disturbance this caused you.

Dear 448StephanieM, despite the above, I do look forward to welcoming you back to our hotel very soon.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Paris La Defense

Address: 2 place de la Defense | Le CNIT - BP 210, 92053 La Defense, France
Phone Number:
Location: France > Ile-de-France > Hauts-de-Seine > La Defense
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in La Defense
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Paris La Defense 4*
Reservation Options:
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Also Known As:
Hilton Paris La Defense Hotel La Defense
Hilton International Paris
Paris Hilton

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